Code Question Specialist (Development Specialist I)

Job Description:

Code Question Specialist (Development Specialist I)

Description

Full-time position available with the City Planning Department - Directors Office Division
Salary Range: $25.27-$37.90 per hour
Work Location: 414 E. 12th St.
Normal Work Days/Hours: Monday-Friday 8:00 a.m.-5:00 p.m. *Telework available 1 day per week after completion of 6-month probationary period
Application Deadline Date: July 07, 2026

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What you'll do

• Responds to walk-in, phone, and e-mail questions related to the building and zoning codes and other inquiries related to City Planning and Development regulations and procedures, helping customers get accurate information quickly so projects stay on track.
• Reviews scope of work requests to ensure submissions are clear and aligned with requirements, helping reduce delays in permitting.
• Refers customers to appropriate resources within City Planning and Development or to outside departments, improving resolution time and customer experience.
• Assists citizens in filing online applications, removing barriers to access and supporting timely processing of permits.
• Directs residents to the appropriate resources available on the City's official website, www.kcmo.gov, helping them find answers independently and efficiently.

What success looks like

• Customers receive clear, accurate answers with minimal follow-up needed
• Permit-related inquiries are resolved quickly, supporting faster approvals
• High satisfaction from walk-in, phone, and email interactions
• Strong collaboration with internal departments to route requests correctly
• Consistent, accurate guidance aligned with city codes and procedures

What you get

• Stable public-sector role with long-term career security
• Opportunities to grow within City Planning, Development, and related departments
• Skills development in zoning, permitting, and customer service systems
• Supportive team environment with clear processes and training
• Access to city benefits (health coverage, retirement plans, paid time off)

Why this role matters
You are often the first point of contact for people trying to build, improve, or invest in their property. Your guidance directly impacts how quickly and smoothly projects move forward, making a real difference in community development and customer experience.
What you'll bring

• Strong customer service and communication skills across phone, email, and in-person interactions
• Ability to explain rules and processes in simple, clear language
• Comfort navigating systems and helping others complete online applications
• Attention to detail when reviewing requests and directing inquiries
• Problem-solving mindset with the ability to connect people to the right resources
• Basic familiarity with administrative processes; experience with zoning or permitting is helpful but not required

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REQUIRES:

• An accredited Bachelor's degree in economics, sociology, multi-disciplinary social science or urban affairs, urban planning, public or business administration, engineering, or architecture;
• OR high school graduation and 4 years of professional experience in economic or community development work, planning, building codes administration, engineering, architecture, or neighborhood development programs.
• Preferred qualifications include experience with the International Building Code (IBC) and International Residential Code (IRC), as well as fluency in multiple languages.

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Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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