Emergency Services Manager

Job Description:

Emergency Services Manager

Description

Introduction

THIS IS A PROMOTIONAL EXAM - YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service by Wednesday, July 8, 2026. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

The application and supplemental questionnaire must be in the possession of the Human Resource Services Department by the filing deadline at 5:00 PM. ONLINE APPLICATIONS ONLY .

DESCRIPTION

ABOUT THE ALAMEDA COUNTY OFFICE OF EMERGENCY SERVICES

The Alameda County Office of Emergency Services (OES) is located in the city of Dublin, serving a population of approximately 1.6 million residents across 14 incorporated cities, unincorporated areas, and multiple special districts within the 7th most populous county in California. The OES plays a critical role as the Regional Mutual Aid Coordinator for California’s Region II, which includes 16 counties. This responsibility involves the coordination of intra- and inter-regional mutual aid during large-scale emergencies and disasters.

The Alameda County OES collaborates with the 14 cities-Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City-and numerous special districts to provide emergency management and disaster response services. These partnerships ensure cohesive planning, preparedness, and resource-sharing to address the diverse needs of the county’s communities.

The OES operates out of a modern, state-of-the-art facility shared with other key county agencies, enabling seamless collaboration. The OES team is composed of highly trained professionals who specialize in emergency management, disaster response, and community preparedness. The office coordinates closely with federal, state, and local agencies, as well as special districts, to ensure a unified response to crises, offering a comprehensive range of resources and expertise, including access to regional and state-level assets.

The Alameda County OES is operational 24/7, managing emergency notifications, resource coordination, and incident support. While much of its planning and coordination work is conducted during standard business hours, the OES remains ready to respond to emergent situations at any time, providing critical leadership and support in moments of crisis.

THE POSITION

The Emergency Services Manager is a single-position classification reporting to the Captain of Specialized Services in the ACSO. The primary focus of responsibility is on the overall management and coordination of operations within OES and personnel to achieve defined fiscal and programmatic objectives. Under general supervision, the Emergency Services Manager performs management, administrative, and supervisory duties for the County’s Office of Emergency Services (OES), under the administration of the Alameda County Sheriff's Office (ACSO). Responsibilities include overseeing the development, implementation, and exercise of County emergency plans, including the Emergency Operations Plan and its annexes. The role also provides strategic guidance, training, and support to County departments related to Emergency Operations Center (EOC) activities; coordinates response efforts with Operational Area cities and special districts; and leads County staff in promoting public emergency preparedness education.

For more detailed information about the job classification, visit: Emergency Services Manager (#8725).

ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE

The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC).

The Sheriff's Office has a current budget of approximately $600 million and has over 1600 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Daniel McNaughton and Pace Stokes.

The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following:

• Providing security to the Consolidated Superior Courts
• Operating the Coroner's Bureau
• Operating full-service criminalistics laboratory
• Performing Civil Process
• Operating a County Jail (Santa Rita)
• Operating the County Office of Emergency Services
• Providing patrol and investigative services to the unincorporated areas of Alameda County
• Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District
• Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [Sheriff's Academy website]
• Providing Fish and Game enforcement
• Project Director of the Narcotics Task Force
• Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force

For more detailed information about the agency, visit: Alameda County's Sheriff's Office.

MINIMUM QUALIFICATIONS

EITHER I

Experience :

The equivalent of three (3) years of full-time experience in the classification of Emergency Services Supervisor in the County of Alameda classified service.

OR II

Education :

Possession of a bachelor’s degree from an accredited college or university in Emergency Management, Public Administration, Business Administration, Political Science, Communications, or a related field.

AND

Experience :

The equivalent of five (5) years of full-time increasingly responsible experience performing duties related to emergency management, disaster management, or emergency response within a public safety, military service, or government agency, two (2) years of which must have been in a supervisory capacity.

Substitution :

Possession of a master’s degree in emergency management may be substituted for one (1) year of the required experience in Pattern II above.

License :

All candidates must possess a valid California Motor Vehicle Operator's license.

Special Requirements :

A thorough background investigation will be conducted of all prospective employees to ensure they are suitable for law enforcement-related work. Employees may be required to work evenings, nights, and rotating shifts, including weekends and holidays during emergency or disaster situations, and may be called upon with short notice. NOTE : The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of :

• Emergency management administration, program development, and evaluation.
• Principles and practices of management necessary to plan, organize, direct, and evaluate the staff and functions of an emergency management organization.
• All aspects of emergency management administration including appropriate methods, procedures, and technical expertise.
• Communications systems and equipment, as well as procedures utilized in staffing and coordinating activities within an EOC.
• Development of exercises, drills, and effective training techniques related to disaster response activities.
• State and federal laws and ordinances related to local and regional disaster preparedness, response, and recovery.
• Technology, trends, and techniques in the areas of disaster and emergency and disaster management.
• Principles and practices of public administration, organization, budget, management analysis, personnel management, employee relations, current information systems applications, and organization development.
• The California Incident Command System (ICS), Standardized Emergency Management System (SEMS), and National Incident Management System (NIMS).
• Computer applications related to work.
• Methods of record keeping and standard report preparation, including basic statistical techniques.
• Standard office practices and procedures, including the use of standard office equipment.

Ability to :

• Plan, organize, manage, and evaluate the staff and functions of an operational area emergency management organization.
• Direct and coordinate all levels of personnel and emergency management administration before, during, and after an emergency or disaster situation.
• Exercise analytical and critical thinking to evaluate complex problems and recommend appropriate solutions.
• Determine program objectives and priorities as well as the strategy and approaches to achieve those objectives and priorities.
• Use sound, independent judgment within policy and procedural guidelines, including during emergency management situations.
• Analyze and evaluate statistical data and reports related to emergency management and prepare periodic reports required by county, State and Federal agencies.
• Coordinate claims for State and Federal disaster assistance reimbursement of funds.
• Interpret, apply, and explain County policies and State and Federal legislation related to emergency management.
• Effectively train, develop, and motivate staff.
• Keep informed of new technology, trends, and techniques in emergency management.
• Communicate effectively using a variety of methods to effectively negotiate with and influence decision-makers, operational area partners, and the public.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of supplemental questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the applicant's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the "Hiring Process" section of our website: https://hrs.alamedacountyca.gov/.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:

Wednesday, July 8, 2026, at 5:00 PM

Review of Applications for Minimum Qualifications:

Wednesday, July 15, 2026

Supplemental Questionnaire Review for Best Qualified:

Monday, July 20, 2026

Oral Interviews:

Friday, July 31, 2026

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

REASONABLE ACCOMMODATION

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline . If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application . Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair-accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical - HMO & PPO Plans
• Dental - HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g., theme parks, cell phone, etc.)
• Child Care Resources
• 1 st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

**Employees in management-designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.

Closing Date/Time: 7/8/2026 5:00:00 PM

Salary:

$67.98 - $82.63/hour; $141,398.40 - $171,870.40/year