SENIOR MANAGER, SYSTEMS AND ANALYTICS

Job Description:

SENIOR MANAGER, SYSTEMS AND ANALYTICS

Description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans and manages the activities of the systems support and analytics unit providing centralized system support and data analysis for a group or unit.
Recruitment Timelines: Interviews are projected to be scheduled for the week of August 10, 2026. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Manages the development, implementation, and support for software systems
• Identifies analytics for a group of related departments to provide supporting data around Metro performance objectives
• Develops analytics models to extract and analyze data from various Metro systems to provide management with decision making tools
• Consults with user departments to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure user satisfaction with implemented systems
• Provides technical direction and manages technical reviews of system analysis projects, system design, and program implementation; approves system designs and changes before presentation to user
• Leads and facilitates a cross-functional team agency-wide that identifies opportunities for improvement in application of system support capabilities
• Designs and coordinates systems usage training programs to management and end-users of all departmental systems
• Provides advice to management and staff in the development of strategies and resolution of major problems
• Chairs and participates in various technology-related committees and task forces
• Identifies, monitors, and evaluates departmental system performance, in alignment with Metro's strategic goals and all applicable rules and regulations, to ensure successful performance
• Develops and maintains skills to identify best practices and emerging trends in analytics
• Adjusts input and reporting requirements and training programs as necessary
• Directs internal consulting activities of departmental systems support, including advising the departments on work process improvement and performance measurement
• Coordinates work with consultants as needed and monitors and tracks their performance
• Supervises, coaches, and motivates assigned staff

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Management, Business Administration, Public Administration, Systems Engineering, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in business process improvement and technology implementation in a large private or public organization; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience in statistics, data science, programming, datamining and predictive modeling to transform large complex data sets into executive level summary which includes visual and oral presentations
• Experience using relational database management programs (SQL Server, Oracle, etc.) against large datasets to build up computerized automated processes to generate business reports and extract business insights
• Experience in developing Microsoft Power BI, Power Apps and Paginate or similar reporting software to provide information and capture input data in one single integrated dashboard/program
• Experience managing a team of individual contributors to deliver projects on time

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of statistical analysis and database management systems, techniques, and design, including statistical data modeling techniques
• Theories, principles, and practices of project management
• Interpretation/translation of analytical work results into business results
• Public administration
• Administrative principles and methods, including goal setting, program and budget development and implementation
• Programming language, such as SQL (Structured Query Language)
• Database technologies
• Applicable business software applications
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing the development implementation and support of software
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions and problem solving
• Writing technical papers and board and research reports
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Prioritizing and multi-tasking

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile and analyze data
• Work cross-functionally with internal and external clients
• Determine strategies to achieve goals
• Establish and implement policies and procedures
• Understand, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements
• Use analytical findings to make appropriate recommendations
• Prepare comprehensive reports and correspondence
• Supervise, train, delegate, and motivate assigned staff
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

NW

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 7/29/2026 5:00 PM Pacific

Salary:

$120,556.80 - $180,835.20 Annually