WIC Lactation Consultant

Job Description:

WIC Lactation Consultant

Description

About This Position

Under general supervision, this position serves as an International Board Certified Lactation Consultant (IBCLC) within Austin Public Health providing lactation services directly to clients, facilitating breastfeeding education activities, and promoting lactation support within the community.

Job Description:

Purpose:

Under general supervision, this position serves as an International Board Certified Lactation Consultant (IBCLC) within Austin Public Health providing lactation services directly to clients, facilitating breastfeeding education activities, and promoting lactation support within the community.

Duties, Functions and Responsibilities:

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  
• Provides consultative services appropriate for a professional Lactation Consultant that is certified through the International Board of Certified Lactation Consultant Examiners (IBCLE)
  
• Documents encounters with clients according to policies and procedures set by the WIC Program.
  
• Maintains complete and accurate records of client status.
  
• Follows policies and procedures for maintaining inventory of equipment and supplies.
  
• Conducts training and mentoring activities for Breastfeeding Peer counselors and WIC staff.
  
• Compiles and submits client statistic reports and participates in Quality Assurance improvement activities.
  
• Provides subject matter expertise and technical assistance to other WIC staff as needed.
  
• Participates in the planning and implementation of lactation programs within the area of specialization for department-wide use.
  
• Mentor health professionals including, but not limited to, medical and nursing students, medical residents, and dietetic interns.
  
• Develops and implements presentations focused on breastfeeding promotion and education. Participates in community outreach activities.
  
• Collaborates with internal and external clients in special projects and initiatives.
  
• Provide WIC breastfeeding activities, including media spotlights, hospital presentations, and events with community partners.
  
• Complies with all Federal, State, City, and Local Agency Policies.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of breastfeeding physiology, anatomy, and counseling and training techniques.
  
• Knowledge of Federal, State, City, and Local policies and regulations that pertain to WIC services, breastfeeding, and lactation consultation.
  
• Skill in providing breastfeeding management and excellent customer service and support.
  
• Skill in handling multiple tasks, organizing, and prioritizing.
  
• Skill in planning and organizing.
  
• Skill in using computers and related software applications.
  
• Skill in following written and oral instructions.
  
• Skill in data analysis and problem solving.
  
• Ability to train others.
  
• Ability to collaborate and communicate effectively, clearly, and concisely with diverse populations and individuals.
  
• Ability to assess current operations on an ongoing basis and implement required changes.
  
• Ability to use critical thinking and best practices to apply cultural sensitivity to interactions with the general public.
  
• Ability to resolve complex customer complaints.
  
• Ability to demonstrate cultural and linguistic competency.
  
• Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
  
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds; managers; co-workers; and members of the public and professional groups.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent, plus two (2) years of experience in clinic, hospital and/or public health environment.
  

Licenses and Certifications Required:

• Current International Board Certified Lactation Consultant.
  
• Completion of all required WIC modules during the probationary period.
  

Preferred Qualifications:

• Current International Board of Lactation Examiners Certification.
  
• Demonstrated experience in effective communication and providing health education.
  
• Proficient in Microsoft Office: Word, Outlook, Excel, Power Point, Access, Publisher.
  
• Bilingual in English and Spanish.
  
• Experience providing customer service in a health-related role.
  
• Ability to travel to multiple work locations.
  

Notes to Candidate:

Position Overview:

This position serves as an International Board Certified Lactation Consultant (IBCLC) providing lactation services directly to clients, facilitating breastfeeding education activities, and promoting lactation support within the community. This position will facilitate trainings for professional and paraprofessional staff. This position will coordinate and provide breastfeeding activities, including media spotlights, hospital presentations, and events with community partners. This position will mentor health professionals including, but not limited to, medical and nursing students, medical residents, and dietetic interns. This position will compile/prepare statistical reports and conduct quality assurance and improvement activities.

Salary Range: Minimum $54,340.00 - Mid-Point $64,660.00

Location: Mom's Place Lactation Support Center ( 8701 Research Blvd, Austin, TX 78758)

General Work Schedule:

• Monday - Friday 8:00 AM - 4:30 PM (In-person)
  

*Hours may vary due to operational needs. An alternative schedule and some remote work opportunities may be available, but this position will be in-office as a standard. Evenings and weekends may be required on occasion, especially during an emergency response.

Grant Funded Position:

This position is grant-funded, meaning its financial support comes from allocated funds that may be modified, reduced, or canceled at the discretion of the City of Austin or the grant provider.

Who We Are:

Austin Public Health (APH) works to ensure that the community is protected from disease and other public health threats, and to empower others to live healthier, safer lives. This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .

Visit our website to learn more about what services, programs, and resources our team at Austin Public Health provides to the Greater Austin community.

Why Join Us?

Meaningful Work
Contribute to services and programs that improve the lives of the people in our community. Your work directly enables our department to deliver tangible resources, knowledge, and services in high-impact areas.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and deliver meaningful services to the Greater Austin Area.

Professional Growth and Development
Achieve your professional goals. APH offers opportunities to advance in multiple career paths, including nursing, medical fields, program management, environmental health, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and other financial and professional development support for continuing education, licenses, and certifications may be available.

Work-Life Balance
Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 60% remotely, depending upon position and business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin's Employee Benefits Guide.

To learn more about working with the City of Austin, click here to watch a short video!

Application Details:

A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position.

• If you are selected as the top candidate for a position, we may be contacting your current and former employer listed on the application for reference checks as a part of the pre-employment verification process.
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required depending on position requirements.
  

Additional Details:

• This position may require a skills assessment.
  
• The Austin Public Health Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.
  
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submissions, must be fully completed before that time.
  
• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
  
• This position will require a pre-employment Criminal Background Investigation (CBI).
  

Immunization Requirement:

Austin Public Health employees must comply with the department’s immunization policy. Proof of having had certain vaccinations is required for employees that work in an environment that involves face-to-face interaction with pregnant women, infants, children, STI/TB clients, immunocompromised clients, and clients at high risk for TB on a routine basis.

Tobacco-free Workplace:

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

Travel:

The Austin Public Health Department is comprised of multiple facilities located throughout the Greater Austin area. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Record Evaluation you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Austin Public Health Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the Austin Public Health Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

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JOIN THE CITY OF AUSTIN TEAM



At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-08-19