Business Process Specialist, Austin Facilities Management

Job Description:

Business Process Specialist, Austin Facilities Management

Description

About This Position

Austin Facilities Management (AFM) is seeking a Business Process Specialist to serve as the system owner and administrator of the department's asset management system and Capital Predictive module. This position plays a critical role in ensuring AFM can transition from reactive to strategic, data-driven facility maintenance by maintaining accurate asset records, reliable preventive maintenance schedules, and integrated facility condition data that supports capital planning decisions. The ideal candidate will bring strong technical and analytical skills to manage complex databases, ensure data quality and governance across the department, and provide responsive technical support and training to system users across all AFM divisions.

In this role, you will work closely with workgroup managers, trades staff, and external vendors to maintain the integrity of asset data, coordinate facility condition assessments, and generate reports that inform operational and capital planning decisions. You will have the opportunity to develop and implement process improvements, establish standard procedures for system use, and serve as a subject matter expert who helps AFM manage its growing facility portfolio more efficiently. This position offers the chance to make a meaningful impact on how the City of Austin maintains and invests in the places where great work happens, working independently while collaborating with a dedicated team focused on operational excellence.

Job Description:

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
  
• Develops and maintains databases to support data analysis and research findings for business projects.
  
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
  
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
  
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
  
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
  
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
  
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
  

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
  
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of performance measures, quality improvement programs and project management methods.
  
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Ability to quickly recognize and analyze irregular data and situations.
  
• Ability to work independently and with teams.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  
• Experience may be substituted for education up to a maximum of four (4) years.
  

Preferred Qualifications:

• Experience administering and maintaining an asset management system, such as Brightly.
  
• Experience developing, maintaining, and querying databases to support reporting and data analysis.
  
• Experience working in a facilities management, public works, or related organization.
  
• Experience providing technical support and training to end users on business systems or software applications.
  

Notes to Candidate:

Salary - $ 62,280 - $77,850 Annually

Work Location - Austiin Facilities Management - 411 Chicon St, Austin TX 78702

Work Hours - Monday - Friday 7:30 a.m. - 4:30 p.m. Hours may vary. Some evening, weekend, and holiday work may be required based upon work demands and business needs.

Important Application Information - City of Austin

The City of Austin employment application is an official document . Incomplete applications will not be considered . A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

• List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.
  

• Do not use statements such as “see resume” or “see LinkedIn profile.”
  

• Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.
  

• A resume is optional and should highlight all work experience.
  

• All responses to supplemental questions must be supported by information in your application.
  

• No changes will be accepted after the job posting closes.
  

If you are Selected as a Top Candidate:

• We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).
  

• Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
  

• Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body . Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications . A formal and official verification process will be required before the offer extension step if you are selected for the offer.
  

Driving Requirement (if applicable):

• This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.
  

• External new hires must meet the City’s Driver Record Evaluation (DRE) standards (e.g., no more than 3 moving violations or 6 points in the last 36 months).
  

Travel:

If the position requires travel, you must meet Driver Safety Program standards, Otherwise, you are responsible for transportation to and from multiple job sites as needed.

Essential/Critical Employee Designation:

Some positions are designated as Critical or Essential . Employees in these roles are required to report to work during emergencies or when operations are modified . This may include working from a designated site or an alternative work location.

Work Conditions:

• Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.
  

• Must have the ability to read, write and speak English fluently.
  

• A skills assessment may be required as part of the hiring process.
  

Veteran Preference:

Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.

Internal Candidates - Good Standing Policy.

Background Check:

A criminal background check may be required , depending on the responsibilities of the position.

Please note that the Department may close the job posting at any time after seven (7) days.

Please be aware that the Job Posting Close Date reflects the final day to apply , but the posting will close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM



At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-08-14