Key tasks and responsibilities:

Handle customer service emails, rate emails, and answer/make phone calls.
Review daily domestic reports for shipment status and notify customers accordingly.
Maintain all communication via email alias.
Must always maintain professionalism with both team and customers.
Communicate with LTL carriers terminals and dedicated CSD teams for any pickups and/or delivery issues.
Ensure all shipments are properly billed.
Assist with or handle OS&D and coordinate to file claims following the SOP provided by the manager/supervisor.
Validate and process new orders received in TMS within minutes.
Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
Other duties as the department develops.

Qualifications:

Minimum 2 years of experience scheduling LTL trucking pick-ups and deliveries, dispatch, customer service, and rate quotations.
Strong verbal and written communication skills.
Candidate must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service-minded environment.
Working hours will be 8:30 am- 5 pm, M-F unless otherwise agreed.

Key tasks and responsibilities:

Handle customer service emails, rate emails, and answer/make phone calls.
Review daily domestic reports for shipment status and notify customers accordingly.
Maintain all communication via email alias.
Must always maintain professionalism with both team and customers.
Communicate with LTL carriers terminals and dedicated CSD teams for any pickups and/or delivery issues.
Ensure all shipments are properly billed.
Assist with or handle OS&D and coordinate to file claims following the SOP provided by the manager/supervisor.
Validate and process new orders received in TMS within minutes.
Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
Other duties as the department develops.

Qualifications:

Minimum 2 years of experience scheduling LTL trucking pick-ups and deliveries, dispatch, customer service, and rate quotations.
Strong verbal and written communication skills.
Candidate must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service-minded environment.
Working hours will be 8:30 am- 5 pm, M-F unless otherwise agreed.

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