Dispatcher Service Desk

Summary

Dispatcher Position at Uprite At Uprite, we help Texas businesses, non-profits, and municipalities thrive by delivering secure, reliable, and modern IT services. Our mission is simple: partner with our clients to remove technology friction, so they can focus on what they do best. We've built our reputation on integrity, transparency, and a deep sense of responsibilitywe call it The Uprite Way.We're proud to be recognized on the CRN MSP 500 list as one of the Pioneer 250, and we're just getting started.About the Role We're looking for a detail-oriented dispatcher to join our Service Team in San Antonio. As the first point of contact for our clients, you'll play a critical role in making sure service requests are handled swiftly, efficiently, and with care. If you thrive in a fast-paced environment and enjoy helping people solve problems, this could be the perfect fit.What You'll Do Be the friendly voice of Uprite, handling inbound service requests via phone, email, and our client portalTriage and dispatch service tickets using ConnectWise, ensuring prompt and accurate schedulingCoordinate with technical teams to keep service levels on track and clients in the loopMaintain detailed, accurate records of all client communications and support actionsSupport procurement processes, assist with inventory, and complete light administrative tasksCollaborate with internal teams to drive performance and meet SLA goalsWhat You Bring 2+ years of dispatching or scheduling experience (IT services preferred)Outstanding communication and customer service skillsAbility to multitask and prioritize in a high-call-volume environmentStrong attention to detail and follow-throughComfort with Microsoft Office and ticketing systems (ConnectWise is a plus)Self-starter mindset with a collaborative, team-first attitudeValid driver's license and the ability to work onsite full-timeWhy Uprite? A values-driven culture built on humility, unity, passion, servanthood, and thankfulnessSupportive leadership and a collaborative team environmentOpportunities to grow your career in one of the most resilient industriesHands-on experience with top-tier tools and systemsA chance to make a real difference in the lives of our clientsReady to apply? Join us and be part of a team that's changing the way IT works for small and mid-sized organizations. Apply now to start your journey with Uprite.

Job Description

Dispatcher Position at Uprite At Uprite, we help Texas businesses, non-profits, and municipalities thrive by delivering secure, reliable, and modern IT services. Our mission is simple: partner with our clients to remove technology friction, so they can focus on what they do best. We've built our reputation on integrity, transparency, and a deep sense of responsibilitywe call it The Uprite Way.We're proud to be recognized on the CRN MSP 500 list as one of the Pioneer 250, and we're just getting started.About the Role We're looking for a detail-oriented dispatcher to join our Service Team in San Antonio. As the first point of contact for our clients, you'll play a critical role in making sure service requests are handled swiftly, efficiently, and with care. If you thrive in a fast-paced environment and enjoy helping people solve problems, this could be the perfect fit.What You'll Do Be the friendly voice of Uprite, handling inbound service requests via phone, email, and our client portalTriage and dispatch service tickets using ConnectWise, ensuring prompt and accurate schedulingCoordinate with technical teams to keep service levels on track and clients in the loopMaintain detailed, accurate records of all client communications and support actionsSupport procurement processes, assist with inventory, and complete light administrative tasksCollaborate with internal teams to drive performance and meet SLA goalsWhat You Bring 2+ years of dispatching or scheduling experience (IT services preferred)Outstanding communication and customer service skillsAbility to multitask and prioritize in a high-call-volume environmentStrong attention to detail and follow-throughComfort with Microsoft Office and ticketing systems (ConnectWise is a plus)Self-starter mindset with a collaborative, team-first attitudeValid driver's license and the ability to work onsite full-timeWhy Uprite? A values-driven culture built on humility, unity, passion, servanthood, and thankfulnessSupportive leadership and a collaborative team environmentOpportunities to grow your career in one of the most resilient industriesHands-on experience with top-tier tools and systemsA chance to make a real difference in the lives of our clientsReady to apply? Join us and be part of a team that's changing the way IT works for small and mid-sized organizations. Apply now to start your journey with Uprite.