Benefit Programs Specialist II - Intake/Ongoing

Summary

Benefit Programs Specialist II - Intake/OngoingThis job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency's city or county website/job board.In This Role, You Will:Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programsNavigate complex benefit program policies with confidence and accuracyUse VaCMS and other systems to process applications, track cases, and document outcomesMake timely, sound decisions and ensure all required documentation is accurate and up to dateRefer clients to public and private resources that support their overall well-beingMaintain a strong focus on service delivery and continuous quality improvementWhat We're Looking For:Prior experience determining eligibility for TANF, SNAP, and MedicaidProficiency in Virginia Case Management System (VaCMS)Strong policy comprehension, communication, and decision-making skillsA commitment to public service and a passion for helping othersWhy Join Us?Be a vital part of a team that supports the health and stability of our communityWork in a supportive, fast-paced environment where no two days are alikeOpportunities for professional development and career growthCompetitive pay and great benefits in a mission-driven workplaceIf you're ready to bring your experience, expertise, and empathy to a team that values your contributions—apply today and be part of something that truly matters.The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.Required Qualifications:Vocational/Educational Requirement: Requires a high school diploma or GED/HSE and completion of government assistance programs.Experience Requirement: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.Special Certifications and Licenses: Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.Special Requirement: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.Preferred Qualifications:Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food StampsPreferred 3 years' experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSSOne of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On-going unitEach agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Job Description

Benefit Programs Specialist II - Intake/OngoingThis job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency's city or county website/job board.In This Role, You Will:Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programsNavigate complex benefit program policies with confidence and accuracyUse VaCMS and other systems to process applications, track cases, and document outcomesMake timely, sound decisions and ensure all required documentation is accurate and up to dateRefer clients to public and private resources that support their overall well-beingMaintain a strong focus on service delivery and continuous quality improvementWhat We're Looking For:Prior experience determining eligibility for TANF, SNAP, and MedicaidProficiency in Virginia Case Management System (VaCMS)Strong policy comprehension, communication, and decision-making skillsA commitment to public service and a passion for helping othersWhy Join Us?Be a vital part of a team that supports the health and stability of our communityWork in a supportive, fast-paced environment where no two days are alikeOpportunities for professional development and career growthCompetitive pay and great benefits in a mission-driven workplaceIf you're ready to bring your experience, expertise, and empathy to a team that values your contributions—apply today and be part of something that truly matters.The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.Required Qualifications:Vocational/Educational Requirement: Requires a high school diploma or GED/HSE and completion of government assistance programs.Experience Requirement: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.Special Certifications and Licenses: Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.Special Requirement: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.Preferred Qualifications:Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food StampsPreferred 3 years' experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSSOne of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On-going unitEach agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer