GSOC Response & Policy Program Specialist

Summary

GSOC Response & Policy Program SpecialistSan Francisco, CAAbout AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the RoleWe are seeking a GSOC Response & Policy Program Specialist to define how Anthropic's Global Security Operations Center detects, responds to, and recovers from incidents affecting our people, facilities, and operations.You will write the GSOC plan and policy: the functions, the severity matrix, the communication templates, and the service levels. You will build global incident-specific response protocols, covering incidents that arise across different regions and countries, and turn each one into two playbooks, one that is built on actionability for the operator on the floor and one for the business facing for the partner receiving the call. You will design a simple, scalable on-call rotation and call tree so Incident Commander coverage never depends on any one person. You will take this body of work through Legal, HR, and Communications, secure signoff from senior leadership, and then train and roll it out.You will assist in responding to incidents. This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management. Your job is to turn all of this into a written, approved, and actionable standard that the GSOC and the business both run on, and to keep it current as the program matures.This is a builder's role in a program that is scaling globally. The scope covers incidents on site, off site, and during travel, including natural disasters, across every region Anthropic operates in.Important Note: In this position, you may be exposed to graphic and explicit content, including material of a violent or psychologically disturbing nature.This role carries an on-call requirement and after-hours availability. The GSOC Response & Policy Specialist is expected to respond to threats as they arise, including evenings, weekends, and holidays.ResponsibilitiesAuthor the GSOC plan and policy, including the documented set of GSOC functions, the incident severity matrix, communication templates, and service level agreements for response timingDesign global incident- and event-specific response protocols, and produce the corresponding GSOC operator playbooks and business-facing playbooksDefine and obtain approval for the tooling and channels used for incident response and management, and for the distinct path used for information-only employee advisoriesPartner with Legal, Communications, HR, and Employee Relations to align on notification thresholds and obligations before an incident occurs, not during oneDesign and formalize a simple, scalable on-call rotation and call tree for GSOC incident response personnel, so Incident Commander coverage does not depend on any single person's availabilityDrive policy socialization and secure approval from senior leadershipBuild and deliver the training and rollout that puts the policy into practiceYou will assist in responding to incidents. This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management.Act as the standing liaison between GSOC and Crisis Management, and partner with Crisis Management on GSOC service designRun after-action reviews and tabletop exercises, and fold what they surface back into the policyMeasure whether the standard is being met, and report on itYou May Be a Good Fit If YouHave 8+ years of professional experience in GSOCs, security operations, emergency or crisis management, business continuity, incident command, or a closely related disciplineHold a bachelor's degree or higher in a relevant fieldHave authored security, safety, or emergency response policy that was formally approved and adopted by an organizationHave served as Incident Commander, or in an equivalent command role, during live incidentsHave working knowledge of ISO 22320:2018 (or an equivalent incident command system such as ICS/NIMS) and of severity or tiering frameworks, and can speak to adapting one to a specific organizationWrite clearly and concisely for non-specialist audiences, and can tailor the same underlying content for an operator, a business partner, and an executiveCan manage a document-heavy program on a deadline while remaining available for live incident responseHave a strong drive for continuous process improvement and thrive in highly collaborative environmentsAre comfortable with a flexible schedule, including 24/7 on-call rotation and after-hours responseStrong Candidates May Also HaveExperience standing up a security operations center or an incident response program from an undocumented stateFamiliarity with mass notification, critical communications and incident management platformsExperience with travel risk management and duty-of-care programs covering travelers and employees affected by natural disastersProfessional certifications such as CEM, CBCP, PSP, or FEMA ICS credentialsSpecialized knowledge of risks unique to the AI sectorDeadline to apply: None. Applications will be received on a rolling basis.The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.Annual Salary:$180,000 - $230,000 USDLogisticsMinimum education: Bachelor's degree or an equivalent combination of education, training, and/or experienceRequired field of study: A field relevant to the role as demonstrated through coursework, training, or professional experienceMinimum years of experience: Years of experience required will correlate with the internal job level requirements for the positionLocation-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.How We're DifferentWe believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.Come Work With Us

Job Description

GSOC Response & Policy Program SpecialistSan Francisco, CAAbout AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the RoleWe are seeking a GSOC Response & Policy Program Specialist to define how Anthropic's Global Security Operations Center detects, responds to, and recovers from incidents affecting our people, facilities, and operations.You will write the GSOC plan and policy: the functions, the severity matrix, the communication templates, and the service levels. You will build global incident-specific response protocols, covering incidents that arise across different regions and countries, and turn each one into two playbooks, one that is built on actionability for the operator on the floor and one for the business facing for the partner receiving the call. You will design a simple, scalable on-call rotation and call tree so Incident Commander coverage never depends on any one person. You will take this body of work through Legal, HR, and Communications, secure signoff from senior leadership, and then train and roll it out.You will assist in responding to incidents. This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management. Your job is to turn all of this into a written, approved, and actionable standard that the GSOC and the business both run on, and to keep it current as the program matures.This is a builder's role in a program that is scaling globally. The scope covers incidents on site, off site, and during travel, including natural disasters, across every region Anthropic operates in.Important Note: In this position, you may be exposed to graphic and explicit content, including material of a violent or psychologically disturbing nature.This role carries an on-call requirement and after-hours availability. The GSOC Response & Policy Specialist is expected to respond to threats as they arise, including evenings, weekends, and holidays.ResponsibilitiesAuthor the GSOC plan and policy, including the documented set of GSOC functions, the incident severity matrix, communication templates, and service level agreements for response timingDesign global incident- and event-specific response protocols, and produce the corresponding GSOC operator playbooks and business-facing playbooksDefine and obtain approval for the tooling and channels used for incident response and management, and for the distinct path used for information-only employee advisoriesPartner with Legal, Communications, HR, and Employee Relations to align on notification thresholds and obligations before an incident occurs, not during oneDesign and formalize a simple, scalable on-call rotation and call tree for GSOC incident response personnel, so Incident Commander coverage does not depend on any single person's availabilityDrive policy socialization and secure approval from senior leadershipBuild and deliver the training and rollout that puts the policy into practiceYou will assist in responding to incidents. This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management.Act as the standing liaison between GSOC and Crisis Management, and partner with Crisis Management on GSOC service designRun after-action reviews and tabletop exercises, and fold what they surface back into the policyMeasure whether the standard is being met, and report on itYou May Be a Good Fit If YouHave 8+ years of professional experience in GSOCs, security operations, emergency or crisis management, business continuity, incident command, or a closely related disciplineHold a bachelor's degree or higher in a relevant fieldHave authored security, safety, or emergency response policy that was formally approved and adopted by an organizationHave served as Incident Commander, or in an equivalent command role, during live incidentsHave working knowledge of ISO 22320:2018 (or an equivalent incident command system such as ICS/NIMS) and of severity or tiering frameworks, and can speak to adapting one to a specific organizationWrite clearly and concisely for non-specialist audiences, and can tailor the same underlying content for an operator, a business partner, and an executiveCan manage a document-heavy program on a deadline while remaining available for live incident responseHave a strong drive for continuous process improvement and thrive in highly collaborative environmentsAre comfortable with a flexible schedule, including 24/7 on-call rotation and after-hours responseStrong Candidates May Also HaveExperience standing up a security operations center or an incident response program from an undocumented stateFamiliarity with mass notification, critical communications and incident management platformsExperience with travel risk management and duty-of-care programs covering travelers and employees affected by natural disastersProfessional certifications such as CEM, CBCP, PSP, or FEMA ICS credentialsSpecialized knowledge of risks unique to the AI sectorDeadline to apply: None. Applications will be received on a rolling basis.The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.Annual Salary:$180,000 - $230,000 USDLogisticsMinimum education: Bachelor's degree or an equivalent combination of education, training, and/or experienceRequired field of study: A field relevant to the role as demonstrated through coursework, training, or professional experienceMinimum years of experience: Years of experience required will correlate with the internal job level requirements for the positionLocation-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.How We're DifferentWe believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.Come Work With Us