Patient Services Specialist Call Center

Job Description:

Patient Services Specialist Call Center

Description

Patient Services Specialist Call Center
Odessa
46151BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions
Answer incoming patient calls promptly and professionally providing exceptional patient services.

• Assess needs
• schedule appointments
• document messages
• route calls appropriately

Creates and maintains accurate charts.

• updates demographic
• insurance information
• ensures timely documentation in EMR system

Verifies insurance eligibility through third-party website and company systems.
Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient. patient flow.
Maintain patient confidentiality and adheres to HIPPA regulations, privacy standard, and company policies when handling patient information.
Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism.


Required Qualifications

• A High School diploma or GED.
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://apptrkr.com/9833764"">https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=923588

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

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