Patient Services Specialist

Job Description:

Patient Services Specialist

Description

Patient Services Specialist
Lubbock
46408BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Serves as the primary point of contact for patients and their families, assisting them in understanding and accessing healthcare services.
• Provide guidance and support to patients in scheduling all appointments.
• Conduct virtual visits/phone visits with patients. Enter all information in EHR and send information about sessions to billing.
• Answer questions in person and over the phone about our programs, such as the Memory Care Clinic and others. Send all documentation to the patient's primary care physician and neurologist.
• Confirm and enter referrals for patients.
• Collaborate with healthcare providers, social workers, and other members of the healthcare team to coordinate care and address any barriers to access.
• Database Management: Maintain accurate and up-to-date records of patient interactions and services provided. Administrative duties such as answering the phone, scheduling management for the supervisor.
• Represent the organization at community events, staff meetings, and other meetings as needed.
• Engage the public and promote awareness through local health fairs and community networking.

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://apptrkr.com/9880120"">https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=925241

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

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