Coordinator, Community Services Program

Job Description:

Coordinator, Community Services Program

Description

About This Position

Job Description:

Coordinator, Community Services Program

Purpose:

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
• Experience may substitute for education up to four (4) years.

Preferred Qualifications:

• Experience in community outreach and engagement.
• Experience with equity normalizing and operationalizing.
• Experience in program development and implementation.
• Experience working across interdisciplinary teams.
• Ability to travel to multiple locations.

Licenses and Certifications Required:

None.

Notes to Candidate:

DEPARTMENT OVERVIEW
Please learn more about our department and how we serve our community:
Austin Watershed Protection

POSITION OVERVIEW

The purpose of the Community Services Program Coordinator in Watershed Protection is to support on-going equity efforts in the department under the Equity and Inclusion Program Manager. This position will support normalizing equity effort and initiatives in the department through training and culture building in the department. This position will work collaboratively with the Planning unit and other units within the Strategy and Planning Branch to implement our Rain to River Strategic Plan, work cross-departmentally with other equity practitioners, support legislative efforts, support meaningful relationships internally and with external community, and consult and support implementation of equity operationalization across Austin Watershed Protection.

LOCATION

505 Barton Springs Road, Austin, Texas 78704

SALARY RANGE:
Min: $68,780.00 - Mid $85,980.00, depending on qualifications and experience.

DAYS AND HOURS
40 hours per week, Monday - Friday, 8:00 a.m. to 5:00 p.m., with the ability for a 60% telework schedule per week after initial training period. Exceptions may apply subject to the business needs of the department. May require working outside of normal business hours, including emergency events, evenings, weekends, and holidays as dictated by business needs.

BENEFITS

Working with the City of Austin provides a number of benefits such as low-cost medical, dental, vision, paid leave time, a retirement plan, career development opportunities and more. Please read about the City of Austin benefits

CRIMINAL BACKGROUND INVESTIGATION

Job Offer is contingent on passing a Criminal Background Investigation.

TRAVEL:
If you are selected for this position and meet the Driver Safety Program in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

EDUCATION

Verification of education will be conducted on the top candidate.

ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully):
When completing the City of Austin

Employment Application:

• Include details on the application of prior or current work history with the City of Austin.
• A cover letter and resume must be submitted with the employment application, but do not substitute for a complete employment application. (1 - See Notes)
• A detailed and complete employment application will help us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Include any previous employment that you wish to be considered as part of your qualifications and relevant experience.
• Your work history must include employer name and address, job title, supervisor’s name and phone number, the month and year of employment and detailed description of the work you performed. We do not accept “See Resume” and your application will be considered incomplete.
• Any relevant work history on the resume must be reflected in the employment application in order to be considered.

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JOIN THE CITY OF AUSTIN TEAM



At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-10-29