Technology Support Specialist II

Job Description:

Technology Support Specialist II

Description

• • Position Summary
  • Full-time position available on or after December 7, 2026 for Office of Information Technology.
    
    This position’s responsibilities are carried out under general supervision. The incumbent is responsible for diagnosing and resolving moderately complex technology issues, managing small projects, and providing guidance to users. Work involves applying acquired job skills and established procedures while exercising judgment in resolving technical problems, configuring systems, and recommending solutions. The incumbent may provide direction to student assistants or staff on routine assignments.
    
    This position provides faculty with guidance on campus classrooms, event spaces, and the effective use of instructional technology. Supports the integration of class recordings into the Learning Management System, including Panopto and Canvas, and provides distance-learning assistance to faculty and students. Maintains internal calendars, TDX tickets, and scheduling information for events, videoconferencing, and production studio use. Coordinates and trains student assistants who support classroom technology while managing their schedules and budget. Assists with studio and field media production, special events, live streaming, and the duplication or conversion of instructional video and audio content.
    
    
  • Job Duties
  • Duties include but are not limited to:
    • Provides advanced technical support to internal users of computer applications and hardware.
    • Analyzes and resolves complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment.
    • Provide Support Desk support including working with students, staff and faculty.
    • Generation of Warrior Cards for Students, staff and faculty.
    • Provide technical support for campus events including, but not limited to, NSO, NSAR, livestreaming, mobile broadcast support, and related audiovisual event technologies.
    • Diagnoses and resolves network connectivity issues including connectivity and VPN’s.
    • Escalates technical issues to support teams, as necessary.
    • Provide support for AV technology and workstations in classrooms, conference rooms, and other learning spaces to assist Learning Services, including but not limited to broadcast, streaming, mobile production, and networking audio technologies.
    • Responsibilities include, but are not limited to, installation, configuration, software and firmware updates, preventive and corrective maintenance, documentation of changes, and troubleshooting of technology systems such as audiovisual equipment, broadcast systems, streaming technologies, and audio networks.
    • Assigning, Updating and completing tickets in TeamDynamix.
    • Updating Property Database for I.T. related equipment.
    • Evaluates and advises stakeholders on technology needs in classrooms, labs, and campus spaces.
    • Develops and delivers technology support documentation and training materials to educate users on technology tools and best practices, including audiovisual and broadcast-related technologies.
    • Leads small or specialty technology support projects, including support for audiovisual, mobile broadcast, streaming, and networking audio environments.
    • Develops standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats.
    • Provides technical guidance to departments on the procurement, setup, deployment, and support of technology equipment, including audiovisual, broadcast, streaming, and networking audio systems.
    • Working with endpoint management tools (e.g., SCCM, Intune, or JAMF).
    • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
    • At the direction of appropriate administrator, may provide support to other areas as needed.
    • Other duties as assigned.
  • Minimum Qualifications
  • Education: Equivalent to a bachelor’s degree in a related field. (An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.)
    Experience: Two (2) years of relevant experience.(Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.)
    
  • Preferred Qualifications
  • • 2 years of direct experience supporting audiovisual, broadcast, streaming, and related multimedia technology systems.
    • Bachelors degree in Information Technology, Computer Science, or a related STEM field.
    • Experience with videography, network video and audio, lighting, multimedia, camera and microphone equipment.
    • Experience maintaining a professional video standard for campus events, training videos, and studio work.
    • Experience assisting in both pre and postproduction for various video projects including academic and communications.
    • Experience supporting live event, mobile broadcast, or audiovisual production environments.
    • Experience working with audio networking systems and related audiovisual technologies.
    • Experience creating or utilizing technical diagrams, equipment layouts, or setup documentation for audiovisual or broadcast-related technology deployments.
    • Experience assembling, configuring, testing, troubleshooting, or supporting audiovisual and audio networking systems.
    • Experience with creative video editing, graphics, Adobe Suite, working in a live video studio environment.
  • Knowledge, Skills, Abilities
  • • Strong knowledge and expertise in hardware and software troubleshooting.
    • Knowledge of network connectivity, server administration, and system troubleshooting.
    • Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.
    • Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.
    • Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
    • Strong analytical skills to evaluate technology and configure and deploy systems updates.
    • Skill in providing direction and training to others.
    • Proficiency in using applicable software or technology systems.
    • Knowledge of university policies, data needs, and data privacy regulations.
  • Special Conditions
  • • Position may be required to travel.
  • License or Certifications
  • • Valid California Driver’s License
  • Physical Requirements
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Salary Range
  • Anticipated starting salary will be $5,787 (step 1) - $6,264 (step 5) per month plus excellent paid benefits. Future increases, including step advancement, are subject to contract negotiations. Full range Salary will depend on the qualifications of the successful finalist. Full range $5,787 (step 1) - $8,430 (step 20) per month.
    
    
  • Compensation & Benefits
  • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary
    
    
  • How to Apply
  • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.
    
    Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.
    
  • Application Deadline
  • November 11, 2026
  • Background Clearance Notice
  • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    
    Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
    
    
  • Additional Information
  • Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
    
    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
    
    Clery Act Disclosure
    
    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
    
    Equal Employment Opportunity
    
    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
    
    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .
    
    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    
    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.
    
  • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
    
    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
    
    

Advertised: Oct 28 2026 Pacific Daylight Time
Applications close: Nov 11 2026 Pacific Standard Time