Graduate Student Success, Retention & Systems Analyst (Administrative Analyst/Specialist - Exempt II, Range 3) - The Division of Graduate Studies and Career Development

Job Description:

Graduate Student Success, Retention & Systems Analyst (Administrative Analyst/Specialist - Exempt II, Range 3) - The Division of Graduate Studies and Career Development

Description

*SFSU INTERNAL APPLICATIONS ONLY*

Working Title

Graduate Student Success, Retention & Systems Analyst

San Francisco State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing [email protected].

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

The Division of Graduate Studies and Career Development

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time

Work Schedule

Monday through Friday; from 8:00 am to 5:00 pm

Anticipated Hiring Range

$6,382.00 - $6,667.00 per month ($76,584.00 to $80,004.00 annually)

Salary is commensurate with experience.

Position Summary

The position reports to the Associate Dean of the Division of Graduate Studies & Career Pathways. Under general direction, provides lead work direction in the areas of systems planning, business process development and improvement, cyclical assessments of business processes, and analysis of internal and external policies that govern graduate education and impact campus stakeholders. The incumbent develops internal processes related to campus and CSU graduate education and graduate program quality standards policies. The incumbent ensures programming workflows and operations minimize impact on faculty and students. The incumbent maintains a broad institutional view for graduate student programming, with a focus on positive student and faculty experiences, and represents the division as an analyst in coordination and planning activities with graduate faculty, the Library, Information Technology Services and Academic Technology.

The incumbent provides strategy and program lead work direction in process improvement of existing business processes associated with all aspects of continuing graduate student enrollment, retention, progress toward degree, and career services for both undergraduate and graduate students; offers analysis, coordination, and recommendations in collaboration with other campus units in the development of related student information systems and platforms; serves as the unit lead for continuing graduate student services, is responsible for policy interpretation and compliance and for implementing strategies in support of complex processes that support graduate student services and career services.

The incumbent works in collaboration with analyst team members and leadership from Enrollment Management, Academic Technology, Information Technology Services, and other units to support campus enrollment goals and graduate student success, the incumbent has general authority to make decisions independently and implement business process changes as appropriate.

The incumbent acts as a resource for the division team and for graduate faculty in the academic departments policy and procedural matters; provides oversight, and coordination of graduate academic services for the university, including ensuring compliance with California’s Title 5, the CSU, and University requirements. This position leads Continuing Students sub-unit in support of current graduate students; department liaison in the training of graduate coordinator partners in policy areas and in the technical systems that support graduate students. The incumbent provides expertise, problem-solving in continuing student issues; assists with technological projects for academic services; generation of statistical reports; and the independent handling of sensitive/complex multifaceted continuing student cases.

The incumbent will lead the Division’s uAchieve implementation, currently underway and planned for Fall 2028. The analyst will manage the transition from the legacy CS Degree Progress Report system and redesign the graduate business processes that depend on it, including Advancement to Candidacy, Degree progress, and award, student communications, retention interventions, and related policies and procedures.

The incumbent represents the Division of Graduate Studies in collaboration with offices and departments throughout the university, within the CSU system, and with a variety of institutions outside the university with the goals of providing seamless academic services to current graduate students; and increasing the graduate student enrollment and retention rates.

Position Information

Systems planning, development, and administration of student information platforms and student programs

• Conducts analysis, determines workflow design, develops appropriate business processes and implementation, and assessment of a suite of systems that support graduate student enrollment;
• Provides lead work direction for the division team grounded in program and graduate education policy in development of methods and procedures to achieve programmatic goals for graduate student success;
• Leads the division team on graduate student program or business process projects, including uAchieve implementation and migration from CS Degree Progress Reports, involving campus partners, specifically graduate faculty and library staff, with a focus on graduate student success.
• Engage with Chancellor’s Office and CSU community groups related to scope of position responsibilities (primarily through conferences, conference calls, and emails, with potential travel), analyze, report, raise issues, and make recommendations for change, strategy, or improvements to unit leadership;
• Supervise all areas of continuing graduate student services within and outside the unit, including retention initiatives, progress toward degree, graduate faculty support, and campus systemwide reporting;
• Research, analyze, and implement new systems and system enhancements; advocate for the development of various student success technologies that enhance the work of the division; and assist division leadership in coordinating efforts to integrate the use of these systems by various units across the University.
• Develops graduate student communication plans and coordinates development of related publications and website content;
• Acts as an internal and external resource on policy and procedural matters.

Strategic and Programming of Graduate Student Services

• Under general direction of the Associate Dean, provides lead work programmatic direction in all areas of graduate student services, including short and longer term strategic and operational planning, including assessment of business processes and procedures, uses independent judgement to solve complex graduate student issues escalated by students, faculty or staff.
• Provides lead work direction day-to-day division operations related to graduate student success; provides direction and supervision to other professional staff, and regularly reports results and analyzes effectiveness of approaches or processes.
• Represents the division as an analyst and program lead in a variety of collaborative spaces, including systems development projects and implementation involving Information Technology Services, Academic Technology, Enrollment Management initiatives, Library functions, and graduate faculty.
• Oversees the workflow and accuracy of continuing graduate student processing and evaluations functions, approval of continuing graduate student degree milestones; ensure timely review of graduate degree benchmarks (e.g., Advancement to Candidacy, Thesis submissions, degree progress report and graduation processes);
• Use of appreciable judgment in interpretation and application of policies and procedures related to outlier issues or those that lack precedent;
• Applies policy and practice in the review of Petitions for Waiver of Graduate Regulations, consults with departments and dean and makes recommendations for the dean. Evaluates Student Petitions Related to the graduate student lifecycle and progress to degree; tracks petition submission data and outcomes, conducts analysis, and makes recommendations for policy or procedure updates;
• Serve as the prime contact for the division on all graduate student enrollment, retention, and student services issues for faculty and campus partners.

Other duties as assigned

Minimum Qualifications

• Under general direction, performance of administrative and/or program leadership in a large and/or complex organizational unit with broad impact. Required to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective. Work requires regular participation in planning and development activities and, as required, independent determination of methods to meet programmatic or administrative goals.

• Influence over key objectives and longer-term goals of an organizational unit and/or program with high visibility or broad impact within and outside the organization.
• Independent determination of approaches to project and priorities. Work is reviewed against overall goals and objectives, with full accountability for results.
• Use of appreciable judgment in the development of policies and procedures related to issues frequently not covered by existing policies and procedures. Precedents and policies to guide development activities may be available for reference.
• Use of appreciable ingenuity and innovation to conceive of new approaches and solutions to address complex problems and issues.
• Serve as the prime contact for the program, specialty, and/or organizational unit. May manage relationships with outside entities or agencies and manage sensitive information and situations.
• May oversee day-to-day program or organizational unit operations and provide lead work direction to other professional or administrative staff, with accountability for results.
• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.

• Thorough knowledge of policies, procedures, and outside regulations pertaining to CSU graduate education.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.
• Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
• Demonstrated consultative skills in working with internal and external constituent groups.
• Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.

Preferred Qualifications

• Master’s degree in a related field
• At least 5 years of experience in academic program management and development
• At least 5 years of experience working in an educational or training setting.
• Experience developing and implementing promotional and outreach strategies
• Experience managing/supervising or providing lead work direction to other staff
• Knowledge of the policy, procedures and practices of graduate education at the CSU
• Ability to represent the division at the CSU system level
• Strong communication skills (written or verbal).
• Strong interpersonal skills to interact and communicate effectively
• Possess project and program management skills.
• Analytical and critical thinking skills.
• Problem-solving and conflict resolution skills.
• Ability to work in a diverse work environment.
• Possess a valid CA driver's license

Environmental/Physical/Special

Work at a desk, seated, using a computer, monitor, and phone up to 8 hours per day. Occasional evening or weekend work.

Pre-Employment Requirements

This position requires a successful background check.

Eligibility to Work

Applicants must be able to provide proof of U.S. citizenship or authorization to work in the United States within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

*SFSU INTERNAL APPLICATIONS ONLY*

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

Pursuant to Education Code Section 89521, the CSU is required to contact the current and/or former employer(s) of an applicant in the final stages of the recruitment process and make a reasonable attempt to obtain information regarding any prior misconduct by the applicant within the last seven years.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Oct 30 2026 Pacific Daylight Time
Applications close: