Account & Data Support Coordinator (Account Technician II) - Housing, Dining & Conference Services

Job Description:

Account & Data Support Coordinator (Account Technician II) - Housing, Dining & Conference Services

Description

Working Title

Account & Data Support Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Housing, Dining & Conference Services (HDCS)

Appointment Type

This is a one-year probationary appointment.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday; 8:00 AM to 5:00 PM

Anticipated Hiring Range

$4,283 per month - $4,712 per month ($51,396 - $56,544 annual)

Salary is commensurate with experience.

Position Summary

The Account and Data Support Coordinator is responsible for analyzing the housing residents’ computerized account records and ensuring consistency between StaRez, the student housing occupancy system and Campus Solutions (CS), the University student accounts receivables subledger. The Account and Data Support Coordinator will address residents’ concerns regarding balances on the student accounts and monitor the Student Financials email account. The incumbent will process online, check and other types of payments.

Position Information

Reconciliation and Analysis of Accounts

• Analyze housing resident accounts, provide research, and process adjustments independently;
• Process payments and prepare daily bank deposits;
• Assist in the daily closing of the payment batches for depositing into University’s bank account;
• Prepare student delinquent account reports, charges and payments reports for the student meal plans and bed space installments charges, and ad hoc reports on as needed basis.

Customer Service

• Provide customer service to the students, residents of the Employee & Family Housing, and campus community;
• Assist the students and their guardians in inquiries regarding account charges, payments and adjustments;
• Monitor HDCS Financial Services e-mail and respond to students’ requests;
• Administer financial hold lifts on student accounts.

Administrative and Financial Reporting

• Generate financial reports; prepare charges and payments summary reports;
• Prepare the student resident accounts document packages for submitting to the CSU Legal counsel for review;
• Serve as a backup to the Business Analyst for the student refunds processing;
• Participate in the collection of past due amounts procedures.

System and Audit Support

• Reconcile student accounts adjustments in StarRez, CS and General Ledger to make sure the systems have the same balances;
• Assist the Bursar’s Office with addition of new item types. Maintain existing item types in the CS system;
• Prepare reconciliations and reports per the auditors’ request.

Other duties as assigned

Minimum Qualifications

Knowledge:
Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.

Abilities:
In addition to the Accounting Technician I abilities, must be able to apply accounting procedures and practices to the analysis of basic accounting problems; analyze and interpret accounting data; apply problem solving techniques in finding solutions to basic accounting problems; understand and apply applicable rules, regulations, policies, and procedures; use current computer word processing and spreadsheet software programs, web browsers, query tools, integrated financial systems and/or other types of records management systems, such as student accounting, cashiering and student financial aid; work independently; and make sound decisions and recommendations regarding accounting activities.

Experience:
Equivalent to three years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities.

Education:
Any equivalent combination of education and experience which provides the required knowledge and abilities.

Preferred Qualifications

• Bachelor’s degree in accounting or business administration.
• One (1) years of experience in accounts reconciliations and systems maintenance.
• Experience using MS Office software and ERPs.
• Strong organizational and prioritization skills as well as excellent analytical skills.
• Excellent written and verbal communication skills, knowledge of general acceptable accounting principles.
• Ability to provide orientation support to colleagues.

Required/License/Certification

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Environmental/Physical/Special

• Primary functions require sufficient physical ability and mobility to work in an office setting with varying levels of noise; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information, and to occasionally travel to other office or locations to attend meetings or to pick up or deliver materials.
• The incumbent required to work weekends, evenings and/or holidays when necessary; including but not limited to Housing-wide events
• Fluent in the English language

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Sep 04 2024 Pacific Daylight Time
Applications close:

Closing Date/Time: