Lead Customer Service Representative

Job Description:

Lead Customer Service Representative

Description

Taxation Division - Business Tax Bureau - Correspondence and Local Tax Section

Lead Customer Service Representative Non-Supervisory Local Tax

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Local Tax Team processes and responds to political subdivision and business inquiries regarding sales tax, vendors use tax and consumers use tax distributions, registration and tax rate issues. Our mission is to provide quality service to our customers. Your work will involve assisting political subdivisions and businesses in resolving their distribution and tax rate issues. You will be an important part of assuring that the sales and use tax distributions are correct. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties/districts.

Top important responsibilities of this position:

• Review political subdivision correspondence to impose, extend, and expire taxes as voted on.
• Review political subdivision and business accounts and complete technical maintenance required in order to correct or update the Department’s records.
• Respond to customer inquiries professionally either by letter, email or phone call.
• Process ordinances for annexation, de-annexation and dissolved cities
• Review and maintain records from political subdivisions.
• Update internal systems with tax rate changes each quarter.
• Maintain professional relationships with local government officials and other internal and external customers
• Participate in cross education of job functions within the Local Tax section and also have the opportunity to learn job functions in other areas of the Taxation Division.

Minimum Qualifications

• Possess a high school diploma or proof of high school equivalency (GED)
• Experience in clerical or office related work.
• Have a commitment to customer service

Preferred Qualifications

• Must be self-motivated
• Proficient with Microsoft Office and Excel
• Able to pay attention to details and accuracy in work production
• Proficient in data entry

Core Competencies Needed:

• Strategic thinker
• Fast paced
• Computer literacy
• Effective writing
• Self-directed
• Attention to detail
• Clear communication

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$40,660.80 per Year