Community Center Floor Supervisor

Job Description:

Community Center Floor Supervisor

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Part Time (up to 19 hours)

Job Summary

The Olathe Community Center Floor Supervisor plays a crucial role in maintaining a vibrant and functional community space. If you are passionate about community engagement, enjoy collaborating within diverse teams, and are committed to providing exceptional service, we encourage you to apply. The starting pay is $16.50 per hour.

For more details, review the full job details and requirements below.

The Community Center Floor Supervisor is responsible for overseeing the daily operations of the community center under the supervision of the Community Center Manager, ensuring a safe, clean, and welcoming environment for visitors and providing high levels of customer service delivery to internal and external customers.

Key Responsibilities

• Supervises the daily activities of the community center including monitoring facility usage and ensuring facility cleanliness and maintenance standards are met and are compliant with local health and safety guidelines.
  
• Assists in the execution of community events and recreational programs; collaborates with other staff members and external clients ensuring event spaces are prepared and equipped according to their needs.
  
• Supports a team of fitness, aquatics, customer service, and other staff members, ensuring members, guests, and staff in each area are adhering to facility guidelines; implements and enforces policies to enhance the safety and security of staff and visitors.
  
• Utilizes registration software system to process and reconcile transactions ensuring accuracy and promptness; facilitates a positive experience for visitors by maintaining high standards of customer service.
  
• Serves as the primary point of contact for members and guests, promptly and professionally addressing their inquiries, concerns, and feedback; handles and resolves conflicts or complaints in a timely and effective manner; responds to emergencies and follows appropriate emergency procedures.
  

Qualifications

Experience: Previous supervisory experience in a community recreation center, fitness facility, or similar environment is preferred. Must have a strong understanding of facility operations, safety protocols, and customer service principles along with excellent communication and interpersonal skills with a willingness to collaborate within a diverse team.

Education: A high school diploma or equivalent is required. Additional education or certifications in facility management or related fields is preferred

Licenses & Certifications: Current First Aid, CPR, and AED certifications, or the ability to obtain within the first 30 days.