Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative -Collection Enforcement

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This is an entry-level Customer Service Representative position in Collections. Our team specializes in enforcing revenue collection on both business and individual income tax. We use a wide variety of collection tactics including: liens, judgements, garnishments, revocation of retail sales license, and contracted collection agencies. This position offers a balance of public service as well as clerical and processing responsibilities. You’ll love the opportunity to learn and grow in this position and the department. The Department of Revenue offers a career with generous benefits.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and update tax accounts.
• Respond professionally to customer inquiries via written correspondence, email, or telephone call.
• Process money received from customers.
• Assist customers in person in our Tax Information Office.
• Track and report production on a daily, weekly, and/or monthly basis.

CORE COMPETENCIES NEEDED:

Data Entry Proficiency Effective Writing Self-Motivated

Reliability Attention to Detail Multi-tasking Ability

QUALIFICATIONS:

• Must possess a high school diploma or high school equivalency certificate.
• Must have experience with clerical related work, and
• A basic knowledge and understanding of Microsoft Office.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$34,999.68 per Year