Customer Service Representative
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training
- Job Type: Full Time
- Posted: Jan 18, 2025
Job Description:
Customer Service Representative
Description
Customer Service RepresentativeDivision of Workers' Compensation
Case Management Unit
Annual Salary: $38,887
Why you will love this position:
The Workers’ Compensation Case Management Unit within the Division is an excellent launching pad for those looking to kickstart their careers in the Workers' Compensation sector or State Government. Our dedicated team handles injury establishment processing, case updates, and customer education. We take pride in fostering a lively work environment and equipping our employees with the essential training and resources needed for success. If you are intrigued by this opportunity and wish to contribute, we encourage you to submit your application today.
What you will do:
- Retrieve files from a shared network drive for statewide and external stakeholders.
- Electronically separate Division documents into proper Case files for injured employees.
- Process confidential documents in an accurate and timely manner.
- Assist and educate our stakeholders via phone and email.
- Review and provide quality assurance for externally scanned documents and request rescans as necessary.
- Assist with documenting, storing, retaining, and destroying paper documents.
All you need for success:
Qualifications
- 2 years of relevant experience
Desired Attributes
- Proficiency in using Adobe Acrobat Pro, Microsoft Word, Excel, and PowerPoint.
- Strong interpersonal skills and ability to professionally communicate both orally and in writing.
- Comprehensive knowledge of office practices, procedures, and equipment.
- Ability to exercise independent judgment and initiative within established policies and procedures.
- Ability to be highly motivated and work as part of a diverse team.
- Ability to quickly learn new applications/systems.
- Ability to establish and maintain effective working relationships with co-workers and the public.
- Ability to complete assignments accurately within specified timeframes.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .