Business Process Consultant (Organizational Development)

Job Description:

Business Process Consultant (Organizational Development)

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:

• None.

Notes to Applicants
Position Description:

The Business Process Consultant within the Workforce Planning & Development team provides employee experience driven talent management services in the areas of employee/leadership development, performance management, and organizational development. This includes conducting research/analysis, contributing to cross-functional organizational development projects which meet business needs, facilitating professional and leadership development engagements, providing client support and partnering with leaders.

This position is a key contributor to Austin Energy’s Workforce Planning and Development ( WPD ) team. Our WPD team functions include Learning and Development, Employee Engagement, and Performance. You will be part of a diverse team of professionals working in a collaborative environment. Your work will include managing multiple cross-functional projects, facilitating professional / leadership development engagements, providing business partner support, and building relationships with internal leaders.

Primary Duties:

• Design and implement employee and leadership development programs
• Support employee engagement/experience initiatives, surveys and action planning
• Support performance management programs
• Assist teams and the organization with change management initiatives related to employee experience

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Work Schedule:

• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Fair Labor Standards Act:

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$33.49 - $42.71
Hours
Monday - Friday, 40 hours

Shifts may change according to departmental needs.
Employee may be required to work additional hours outside of regular work schedule.
Job Close Date 02/18/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd Preferred Qualifications
Preferred Experience:

• Experience delivering employee and leadership development programs
• Experience partnering with employees and leaders on performance and development
• Experience supporting employee engagement surveys and action planning
• Ability to travel to more than one work location
  
  

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for a Business Process Consultant are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Describe your experience designing, developing and supporting employee learning and development programs.
(Open Ended Question)
* Describe your experience managing and developing employee engagement surveys and action planning processes. Please include the survey platforms you have used.
(Open Ended Question)
* Describe your experience with technology solutions for learning content creation and course management.
(Open Ended Question)
* Describe your experience in supporting performance management programs.
(Open Ended Question)
* Describe your experience collaborating with leaders to create an excellent employee experience.
(Open Ended Question)
* Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word and Excel?

• I do not have experience with Microsoft Office
• Basic: create/edit simple documents, spreadsheet
• Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text,change page size/width, & filter/sort data fields
• Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks,graphics; data/mail merge, import data from one document to another

* Are you able to travel to multiple sites as part of your regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents