Sr. Customer Service Representative

Job Description:

Sr. Customer Service Representative

Description

Pay Range: $21.26 - $26.57 annual compensation

Job Posting Closing on: Monday, February 3, 2025

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr Customer Service Representative job is available with the City of Fort Worth Property Management Department within its Fleet Division. The Fleet Division is the “glue” which keeps the City equipment and vehicles in a mechanically sound state and safe for all employees and residents. The Division seeks the best leaders to continue our tradition of being an award-winning fleet!

Minimum Qualifications:

• High school diploma/GED in a related field
• Three (3) years of directly related customer service experience.

Preferred Qualifications:

• Experience working in the automotive industry
• Preference may be given to applicants who are knowledgeable with the Fleet Repair Management Software Program and FASTER.
• Preference may be given to applicants who provide satisfactory competence in equipment and vehicle maintenance and repair.

Sr. Customer Service Representative job responsibilities include:

• Serve as technical liaison between Fleet Crew Leaders and Vendors
• Perform work order quality controls that are more complex and difficult to address
• Technical advisor to other CSR’s in Fleet Division
• Leads, plans, reviews and participates in all customer service needs
• Must have the ability to multi-task and maintain a positive customer service outlook
• Provide support and guidance to Fleet supervisors and management staff

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Salary:

$21.26 - $26.57 annual compensation