Business Process Specialist

Job Description:

Business Process Specialist

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

• None

Notes to Applicants

The Workforce, Administration and Communication Division of the Housing Department is seeking a highly organized and detail-oriented Business Process Specialist to join our team. This position will report directly to the Chief Administrative Officer ( CAO ) and will play a critical role in ensuring the smooth operation of a diverse set of administrative functions. The successful candidate will manage and track council requests, coordinate updates to city council agendas, oversee long-range project tracking, assist with payroll processes and public information requests, and provide both project and general administrative support to department leadership.

This is an exciting opportunity to contribute to the effective governance and administration of our city. As a Business Process Specialist, you will be at the heart of critical city operations, supporting leadership and ensuring the success of key initiatives.

Candidates who are selected for interview will be required to complete a skills assessment for Microsoft Excel and a writing assessment. Although a resume is required, the information from the resume will not be considered a substitution for a fully completed Application. Only complete applications with employer information, position duties, and dates of employment will be considered.

Pay Range
$29.23 - $36.54

Hours
Monday to Friday: 8:30 a.m. to 5:30 p.m.
First 90 Days of training will be fully on-site.
Opportunity to work a hybrid schedule will begin after 90 days, with a minimum requirement of two days per week in the office.
Job Close Date 02/06/2025 Type of Posting External Department Housing Department Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Street Jones Facility - 1000 E. 11th Street Preferred Qualifications
Preferred Experience:

• Proficiency in Microsoft Office Suite and other relevant software tools.
• Experience in project/process management.
• Analytical thinking and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to manage multiple priorities and deadlines effectively.
• Experience with municipal government operations

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. Develops and maintains databases to support data analysis and research findings for business projects. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. Write reports that summarize findings, data collection techniques, implementation options, etc. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. Facilitates and documents meetings, action items, and processes using flowcharting methodologies. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities- Supervision and/or Leadership Exercised:

• None

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of performance measures, quality improvement programs and project management methods
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in using computers and related software applications
• Skill in data analysis and problem solving
• Ability to quickly recognize and analyze irregular data and situations
• Ability to work independently and with teams

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position require: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these requirements.

• Yes
• No

* Due to the responsibilities, this position requires a financial Criminal Background Investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Financial CBI to be hired.

• I acknowledge and understand this position requires a Financial Criminal Background Investigation.

* Which of the following best describes your proficiency with Microsoft Excel?

• Basic: create/edit simple spreadsheets, sort data, enter formulas
• Intermediate: create/edit spreadsheets, create charts/graphs from spreadsheet data, hide and unhide rows/columns, use basic functions such as SUM, AVERAGE, and COUNT
• Advanced: develop complex spreadsheets, create charts/graphs/tables, import data from external databases, use AutoFilter to analyze data, use complex functions/formulas for math & logic equations
• Limited or no MS Excel experience, but proficiency with another spreadsheet application such as Lotus 1-2-3 or Apple Numbers
• No experience with Microsoft Excel

* This position requires the ability to multitask, prioritize and manage multiple projects and assignments and work with frequent interruptions while meeting critical deadlines. Are you able to work productively in this type of dynamic work environment?

• Yes
• No

* Do you have experience working for a government or municipality?

• Yes
• No

* Describe your ability to independently work through complex tasks and take initiative without direction when appropriate.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents