Police (911) Communications Manager

Job Description:

Police (911) Communications Manager

Description

GENERAL PURPOSE:

The Police Communications Manager oversees the operations, staff, and technology of the Loveland Emergency Communications Center (LECC), ensuring efficient coordination of emergency services for police, fire, and EMS. This role involves leading, managing staff, ensuring compliance, optimizing systems, and collaborating with public safety partners to support timely and effective emergency response services. The Police Communications Manager performs routine evaluation of all operations and activities of the LECC in accordance with policies and guidelines determined by the Chief of Police and/or designee(s).

Salary Range: $98,856.37 per year - $143,341.74 per year with a hiring range of $98,856.37 per year - $121,099.06 per year depending on qualifications and experience.

Selection Timeline:

• Position posting will be open until filled.
• Interviews:
• Loveland Police Department Background Check:
  • Criminal and driving record check
  • Credit check
  • Polygraph
  • Psychological examination
  • Drug screening
  • Background investigation
• Tentative Start Date: TBD

ESSENTIAL FUNCTIONS:

• Provide efficient and effective operation of the Loveland Emergency Communications Center (LECC).
• Oversee the coordination of all emergency calls, dispatch operations, and resource allocation for police, fire, and EMS; ensure all systems, technologies, and protocols are functioning optimally to support emergency response services.
• Assigns, directs, and supervises activities of LECC assigned supervisors and staff ensuring adherence to established policies, procedures, and standards; administers or makes recommendations for routine personnel matters affecting subordinates including recruiting, interviewing, hiring, training, assigning work duties and responsibilities, work hours, granting leave, appraising performance, disciplining, and submitting such records and reports as required.
• Oversees, coordinates, and monitors the communications training program, approving regular and/or remedial training as needed.
• Provides effective leadership, promoting a positive and productive work environment.
• Handles complaints from the public, internal and other agencies.
• Stay updated on industry best practices, certifications, and legal requirements for emergency communication centers; ensuring adherence to local, state, and federal laws, regulations, and standards related to emergency communications.
• Maintain clear communication and collaboration with management, supervisors, staff, as well as police, fire, EMS, and other first responders and LECC partners to ensure seamless operations and maintain a well-informed operations team.
• Attend regular meetings with partner agencies to discuss response times, operational challenges, and improvements.
• Distinct knowledge and expertise in Computer Aided Dispatch (CAD).
• Oversee the maintenance, troubleshooting, and upgrade of communications hardware and software (e.g., CAD, radio systems, phone systems).
• Acts as administrator for relevant Communication Center applications and programs.
• Representative to the Colorado Regional Information Systems Project (CRISP) in the management of the CAD system.
• May assume supervisor duties for CCIC/NCIC coordinator.
• Maintains Emergency Medical Dispatch (EMD) certification.
• Responsible for the National and Colorado Crime Information Systems; security of confidential information, validity of entries, and authorization of usage. Oversee compliance with Federal Communications Commission regulations.
• Perform all duties of Emergency Communications Specialists/ Supervisors; assist in emergencies.
• Adheres to and implements directives.
• Review, assists, manages, and monitors the LECC budget to ensure optimal fiscal responsibility and cost-effective operations.
• Effectively and efficiently monitors the performance of all resources, including personnel, technology, equipment, and supplies; providing recommendations when warranted.
• Ensure the LECC is equipped to handle emergencies, disasters, or large-scale incidents (e.g., natural disasters, mass casualty events); develop and test emergency response plans and protocols, ensuring staff are prepared for various disaster scenarios; oversee the coordination of multi-agency responses during such emergencies.
• Represent the LECC, and its partners, in public forums, government meetings, or media interviews to promote transparency and build trust with the community.
• Work with local agencies to educate the public on the proper use of 911 services.
• Maintain accurate reports of LECC activities, incidents, and staffing; providing regular reports, including statistical data, to local government, public safety agencies, and other stakeholders on LECC performance, challenges, and achievements.
• When a local declaration of emergency or disaster is declared, all LECC employees may be required to respond.
• Performs other duties as assigned.

JOB QUALIFICATIONS:

• Bachelor's degree in Business, Public Administration or a related field required. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.
• 5 years experience working in a communications center required. Preference given to those working with a law enforcement and/or public safety agency communications center.
• 3 years Progressive supervisory/management role required.
• Must possess a valid driver's license.
• Possession of NCIC/CCIC certification within three (3) months of hire required.
• Possession of CPR certification within six (6) months of hire required.
• Possession of Emergency Medical Dispatching (EMD) within six (6) months of hire required.
• Communications Training Officer training within (12) twelve months of hire required.
• Emergency Number Professional (ENP) within (12) twelve months of hire required.
• Center Manager Certification Program (CMCP) within 18 months of hire required.

Knowledge, Skills, and Abilities:

• General office practices and procedures.
• Managerial skills to include supervising, performance evaluation, scheduling, records management, employee motivation, career development, and team building.
• Read and comprehend department policies and all rules, regulations, policies, and standard operating procedures of the LECC.
• Public safety dispatching practices.
• Learn basic operation of transmitters and receivers and all radio channels used by the agency.
• Maintain sensitive and confidential information.
• Work under high stress and exercise good judgment.
• Establish and maintain effective working relationships with all other LECC employees, representatives of other agencies and organizations, and members of the community.
• Written communication skills sufficient to complete required forms and reports.
• Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
• Must be able to speak, read, and write English and perform repetitive keyboard motions.
• Communicate clearly and concisely, both verbally and in writing.
• Prioritize tasks to maintain efficient operation of communications center.
• Work on a shift schedule as required; on-call responsibilities, as needed; ability to carry department issued cell phone and respond as soon as reasonably possible.

Working Environment/Physical Activities:

Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Frequent exposure to routine office noise and equipment. Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

Additional Screening Information: This position is Safety Sensitive. Employees in this position are subject to random drug and/or alcohol testing

Hybrid Remote Work Eligibility: Not Eligible

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Employment offers will be conditional on an extensive background investigation, criminal, driving record and credit check, polygraph examination, psychological examination, and drug screening.

APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.

The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.

Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.