Account Clerk - Human Services

Job Description:

Account Clerk - Human Services

Description

Job Posting Closes at 11:59PM on:
02/09/25
Division:
Business and Finance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

TheAccount Clerkrole is a great opportunityfor someone who:

• Enjoys helping others in their community.
• Is good at exploring and solving issues.

If this sounds like you, Jefferson CountyHuman Services’ Account Clerkrolemay be what you’ve been searching for!

The Account Clerk serves a vulnerable population of clients by issuing the Electronic Benefits Transaction (EBT) card, petty cash and cash equivalents to eligible clients in a fast paced, high-volume environment within the Human Services Department. This role involves processing the activation of EBT cards, as well as troubleshooting various issues with our benefits systems to ensure clients have access to their needed assistance funds. The Clerk serves a vital role in ensuring cards are processed and activated before reaching clients to provide the smoothest possible access to community assistance provided by the Jefferson County Government.

Schedule:

This position operates on our four-day work week (Monday-Thursday 7:00 am - 5:30 pm). This position is in-office in order to best serve our client population.

Compensation:

Anticipated Hiring Range: $21.07 - $21.50 USD Hourly

Compensation will be determined based on education, experience and skills

Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. Click here for our Total Rewards summary.



Essential Duties:

TheAccount Clerkis responsible for:

• Preparing EBT cards for benefit eligible clients and troubleshoot any issuance problems
• Providing a high level of customer service including trauma informed care to clients
• Work with multiple computer systems such as Colorado Benefits Management System (CBMS), EBTEdge, WorkDay, and other internal programs
• Completing reconciliations of daily inventory reports
• Preparing receipts for over-the-counter cash payments
• Providing administrative support to Issuance, Collections, and Accounts Receivable Clerks.
• Performing various routine financial support duties, utilizing standard office equipment, to include: making photocopies; performing data entry; sorting and distributing and preparing mail, faxing documents; processing email; typing; and word processing.
• Maintaining, processing, and updating various files and records, both electronically and in paper format
• Scanning, indexing, and filing documents alphabetically, numerically, or by other prescribed methods.
• Reviewing and processing cash receipts.
• Preparing related spreadsheets and conducting required calculations and reconciliations.
• Other duties and responsibilities as assigned.

Knowledge, skills, and abilities that lead to success in this role include :

• Ability to explore and troubleshoot issues.
• Good general computer skills.
• Inquisitive spirit.
• Comfort working with the public.
• Ability to resolve customer concerns.

Qualifications:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimal Qualifications:

• High School diploma, GED or equivalent is required.

Preferred Qualifications:

• Accounting or bookkeeping experience.
• Bilingual in Spanish preferred.
• Some previous government experience preferred.

Additional Job Information:

• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, IPV fraud, education verification, and/or references.
• Please note that supplemental questions requiring a written response will serve as a writing sample.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

How to Apply:

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .

Applicants complete an online form and should provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

Questions:

• County Recruitment Team: 303-271-8400 or careertalent@jeffco.us

Education:

Experience:
Work Experience: No Experience

Certifications:

Languages:

Category:
Budget & Financial Services