Telephone Report Unit Representative

Job Description:

Telephone Report Unit Representative

Description

Distinguishing Features of the Class

Provides report services on some calls for service where the presence of a uniformed officer may not be available; performs directly related work as required.

Acceptable Experience and Training

• Graduation from High School or possession of GED; and
• Considerable experience in law enforcement operations.
• Prior experience as a police officer preferred.

Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen and successfully complete an extensive background check.

Examples of Essential Work (Illustrative Only)

• Receives reports of criminal activity requiring documentation via telephone, mail and in-person and produces reports for investigative purposes;
• Performs para-investigative functions regarding purported criminal activity;
• Interviews witnesses and victims;
• Answers public inquiries and explains police protocol to offenders, victims, and witnesses;
• Provides accurate verbal and written descriptions to law enforcement personnel;
• Prepares correspondences, reports, lists and other documents as instructed and requested by department personnel;
• Refers persons to appropriate internal and external agencies;
• Coordinates work/data needed with officers to produce correspondence;
• Interprets and applies departmental or office rules, policies and regulations in accordance with prescribed procedures and guidelines;
• Assists law enforcement officials in writing memos and notices, including correspondence to affected individuals;
• Assists in civil and criminal proceedings, including testifying and presenting evidence;
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested using traditional filing systems or databases as necessary;
• Listens to and directs comments and concerns from the public relating to department operations and takes appropriate action to resolve and refer as appropriate;
• Provides needed information and demonstrations concerning how to perform certain work tasks to other employees in the same or similar class of positions;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;
• Responds to citizens' questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Performs other directly related duties as required.

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Closing Date/Time: 2/14/2025 4:00 PM Central

Salary:

$27.40 - $34.72 Hourly