Senior Desktop Support Technician - Help Desk - Technology Services

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Senior Desktop Support Technician - Help Desk - Technology Services

Denton County Denton, TX

Job Description:

Senior Desktop Support Technician - Help Desk - Technology Services

Description

Description

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

The Senior Desktop Support Technician leads the Help Desk team and provides technical assistance, support, and maintenance for the County’s computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. The position is expected to work with minimal supervision and generally works on matters requiring greater technical expertise. Acts as a mentor and shares knowledge with team members to help develop and improve knowledge, skills, processes, and performance. Serves as a primary resource for problem management and resolution. The Senior Desktop Support Technician (Help Desk) is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team. This position acts as a backup to the Desktop Operations Manager.

Examples of Duties


Department of Technology Services Mission Statement:

To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.


Minimum Qualifications



Supplemental Information

To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list.

Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.

*Note: These benefits are not includedfor Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.

Denton Countyis an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

Family Medical Leave:Denton Countyemployees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leaveEmployees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible.

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlasp.pdf

Closing Date/Time: Continuous

Salary:

$64,189.00 - $74,459.00 Annually
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