Ambulatory Care Clinic Quality Coordinator

Job Description:

Ambulatory Care Clinic Quality Coordinator

Description

Description

THE POSITION: Under general supervision, oversees quality improvement projects across Ventura County Ambulatory Care clinics. This includes data mining, analysis, collaboration with all levels of clinic staff, travel to multiple clinic locations, implementation of Plan-Do-Study-Act (PDSA) cycles to test process improvements, evaluation of interventions, reporting, and project management. Incumbents will also provide recommendations and present results to stakeholders, which drive organizational needs.

IDEAL CANDIDATE: The ideal candidate will have extensive experience leading quality improvement projects in a health care environment; proficiency with Electronic Health Record (EHR) systems such as Cerner; and a strong understanding of clinical workflows. Additionally, the ideal candidate will possess strong technical and analytical expertise as it pertains to quality programs and reporting, including Healthcare Effectiveness Data Information Set (HEDIS) and Quality Incentive Pool (QIP).

PAYROLL TITLE: Administrative Assistant IV

WHAT WE OFFER
The County of Ventura offers an attractive compensation and benefits package. In addition to the annual salary an employee within these positions may also be eligible for the following:

• Bilingual Incentive - Incumbents may be eligible for bilingual incentive depending upon operational needs and certification of skill.
• Educational Incentive - Incumbents may also be eligible for an educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor’s degree, or 5% for completion of a graduate degree for educational attainments not specifically required by the position.
• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan.
• Health Plans - Full-time employees are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
• Flexible Spending Accounts - Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.
• Pension Plan - Both the County and employees contribute to the County's Retirement Plan and to Social Security. If eligible, reciprocity may be established with other public retirement systems, such as PERS.
• Holidays - 12 paid days per year which includes a scheduled floating holiday.

DEPARTMENT/AGENCY: Health Care Agency - Ambulatory Care

Administrative Assistant IV is represented by the Services Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this position only. There is currently one (1) Regular Full-Time vacancy.

TENTATIVE SCHEDULE

OPENING DATE: February 10, 2025

CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive enough qualified applications to meet business needs. It is to your advantage to apply as soon as possible. (Previously: February 18, 2025 at 5:00 p.m.)

Examples Of Duties

Duties may include, but are not limited to the following:

• Supports Quality Clerks across Ambulatory Care by providing constructive feedback, coaching, mentorship, training, and performance management to create a collaborative and respectful environment;
• Travels to various clinic locations throughout Ventura County to mentor Quality Clerks, trains staff on workflows and processes, meets with leadership and providers, and monitors improvement initiatives;
• Promotes quality improvement, performance improvement activities, and patient safety throughout the organization through education;
• Plans, organizes, coordinates and provides guidance for the activities of performance improvement and patient safety throughout Ambulatory Care;
• Applies and uses performance improvement tools and techniques for quality improvement and data analysis;
• Coordinates EHR improvements to support patient safety and quality in coordination with the centralized quality team and clinics; helps standardize and monitor workflows, documentation, and processes;
• Assists with clinical validation and analyzes data reports in compliance with established policies and process to provide external reporting for programs including but not limited to Grants, QIP, MACRA/MIPS, UDS, HEDIS, and any other Pay for Performance initiatives;
• Uses patient experience data for analysis and improvement initiatives;
• Compiles data and uses reports to drive performance improvement initiatives;
• Recommends and facilitates implementation of improvements such as standardized workflows, training, and reference materials;
• Promotes quality/performance improvement activities throughout the organization by developing and presenting educational content at the AC Quality Alliance (ACQA), clinic provider & staff meetings, and other quality meetings;
• Prepares required reports; compiles and analyzes narrative financial information and statistical data to improve operations; identifies program needs and/or change service delivery methods;
• Participates in patient safety investigations and develops plans to ensure standards of safety are met; and
• Performs related duties as required.

Typical Qualifications

These are entrance requirements to the exam process and assure neither continuous in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

Considerable education and/or experience background which would provide the required knowledge, skills, and abilities. This can typically be obtained by the following combination of education and/or experience:

• Four (4) years of quality improvement experience which includes process improvement, project management, leadership, or data analysis; OR
• An associate's degree in a related field, and two (2) years of quality improvement experience which includes process improvement, project management, leadership, or data analysis; OR
• A bachelor's degree in a related field, and one (1) year of quality improvement experience which includes process improvement, project management, leadership, or data analysis.

Note: Additional related experience can be substituted for the education on a year-for-year basis.

NECESSARY SPECIAL REQUIREMENTS:

• Must be proficient in Microsoft Word, PowerPoint, Excel, and Outlook
• Must possess excellent written and oral communication skills
• Must possess a current, valid California driver license by the time of hire and maintain it thereafter

DESIRED:

• Bilingual in English and Spanish
• Associate or Bachelor's degree in a related field from a recognized college or university
• Experience using Cerner or another Electronic Health Records systems
• Experience with improvement science methodologies such as LEAN; Plan-Do-Study-Act (PDSA) Tests of Change; and Root Cause Analysis (RCA).
• Experience planning, organizing, developing, and coordinating activities of performance improvement and patient safety
• Experience in the supervision of others

Supplemental Information: Work is partially performed in an office environment and partially in a clinic setting. Individual travel to various Ambulatory Care clinic sites is required on a regular basis.

KNOWLEDGE, SKILLS, and ABILITIES:

Knowledge of: methods and techniques of performance improvement; Federal, State, and local laws, rules and regulations, policies, processes, and mandated procedures pertinent to performance improvement and quality management; principles and practices of quality management; and safe driving practices.

Skills in: computer literacy, utilizing personal computing hardware and software such as Microsoft Word, PowerPoint, Outlook, Excel, and others that the position requires.

Working ability to: prepare clear and concise, comprehensive administrative, and technical reports and recommendations; manage projects related to performance improvement; plan organize work assignments and implement necessary work procedures to meet changing priorities and deadlines; analyze complex situations accurately and adopt an effective course of action; establish and maintain effective working relationships with those contacted in the course of work (internal/external); communicate effectively, both orally and in writing; exercise collaboration, consensus-building, conflict resolution, and problem-solving skills; exercise sound judgment and decision making; plan, train, and supervise the work of others if required; and operate a county vehicle.

Recruitment Process

FINAL FILING DATE: This is a continuous recruitment and may close at any time. Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date. (Previously: Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Tuesday February 18, 2025.)

To apply on-line, please refer to our web site at www.ventura.org/jobs. A paper application can be obtained by calling (805) 654-5129. Our address is: County of Ventura, Human Resources Division, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - Qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

TRAINING & EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.

ORAL EXAM - 100%: A job-related oral exam will be conducted to evaluate and compare participating applicants' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

If there are three (3) or fewer qualified applicants, an oral exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.

For further information about this recruitment, please contact Maritza David by e-mail at Maritza.David@ventura.org or by telephone at (805) 677-5162.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

Closing Date/Time: Continuous

Salary:

$72,454.20 - $101,619.78 Annually