Community Health Worker Specialist

Job Description:

Community Health Worker Specialist

Description

The Position

****Re-Announcement****

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025

Why Join Contra Costa Health?

The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Community Health Worker Specialist (CHWS) position. There is Currently one (1) vacancy in Enhanced Care Management (ECM) and three (3) vacancies in Family, Maternal and Child Health (FMCH) located in Concord, CA. You may be required to occasionally travel to different locations throughout Contra Costa County.

The ECM program, provided through Medi-Cal by the Contra Costa Health Plan, offers comprehensive support to a specific population of pediatric and adult clients. Within this program, our dedicated CHWS staff play a crucial role as in-person case managers, working directly with clients in their homes, clinics, shelters, or community settings.

In their capacity as case managers, CHWS professionals focus on addressing the diverse care needs of clients, including social, medical, and behavioral health requirements during one-on-one in-person field visits. CHWS professionals act as liaisons, facilitating communication and collaboration between clients, community-based providers, healthcare agencies, school districts, and social organizations throughout the county.

FMCH programs seek to ensure that all women of childbearing age, infants, children, adolescents and their families have access to quality health services, particularly those that reduce the incidence of low birth weight and premature delivery, maternal and infant mortality, preventable diseases and debilitating conditions.

These Public Health initiatives, use public funding and operate under the requirements of the California Department of Public Heath (CDPH) at the local health jurisdiction to provide premiere prevention and intervention services for Contra Costa families, in supportive, culturally driven, strength-based, affirming and innovative ways. We raise awareness of the impacts of the social determinants of health, utilize the talents of a multi-disciplinary team, partner with the community, and amplify the individual and systems level strategies to create health equity where we live, work, and receive healthcare.

FMCH programs include Black Infant Health (BIH), Perinatal Equity Initiative (PEI), Community Oral Health (COHP), Comprehensive Perinatal Services Program (CPSP), Nurse-Family Partnership, Prenatal Care Guidance (PCG), and Adolescent Family Life Program (AFLP).

We are looking for someone who:

• Communicates effectively with staff members and clients both orally and in writing
• Has excellent interpersonal skills with a strong ability to work in a team environment
• Adapts well to varied and changing priorities
• Demonstrates strong interpersonal skills, can work independently and as a team
• Is organized and can prioritize workload to meet Department deadlines

What you will typically be responsible for:

• Providing lead direction to Community Health Workers which may include the assignment of tasks, the distribution of client cases, training of workers, reviewing their work and providing input on their performance
• Independently conducting initial client and family needs evaluations in accordance with clearly defined protocols and provides health information and guidance to clients and family members accordingly
• Interviewing clients and their families in the clinic and/or at home to develop a social/health care needs plan in accordance with protocols or in consultation with the supervisory staff or Public Health Nurse, professional staff, or nursing staff
• Providing health information to clients on issues such as infant care and clothing, contraceptive methods, dental health, nutrition, pre-natal care, etc
• Providing orientation to clients regarding available program services
• Initiating contact with health and social service providers
• Maintaining stock of educational materials

A few reasons you might love this job:

• It’s rewarding to be making a difference in the community
• You will be part of a culture that encourages growth and innovation
• The workplace is professional, nurturing, and supportive
• We are focused on our common mission and goals to serve our community

A few challenges you might face in this job:

• You must adapt to ever-changing technology
• You will face multiple deadlines, multi-tasking, and time management
• Coping with exposure to stressful situations
• You must adapt to ever-changing technology

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Using Technology: Working with electronic hardware and software applications
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Self-Management: Showing personal organization, self-discipline, and dependability
• Informing: Proactively obtaining and sharing information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Leadership: Guiding and encouraging others to accomplish a common goal

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.

Experience: Three (3) years of full-time or its equivalent experience having direct responsibility or participation in providing community outreach, client education, training and support services in a community program that promotes health and health education.

Substitution for experience: Completion of 60 semester or 90 quarter units of college coursework must have included 6 semester or 9 quarter units in health related coursework, or completion of a Community Health Worker Associates Degree, or Community Health Worker Certification Program from an accredited college or university may be substituted for twelve (12) months of the required experience.

Desirable Qualifications:

• Ability to understand and speak Spanish

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Oral Interview: Candidates who possess the minimum qualifications will be invited to participate in an online assessment. The online assessment will measure candidates' competencies as they relate to the job and candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These competencies may include but are not limited to: Critical Thinking, Decision Making, Handling Stress, Self-Management and Building & Maintaining Relationships. (Weighted 100%)

The Oral Interview is tentatively scheduled to take place via computer (remotely) during the week of April 23, 2025.

The Oral Interview will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 4/9/2025 11:59 PM Pacific

Salary:

$62,976.20 - $76,547.98 Annually