Parks and Recreation Aide 4 (Regional IT Support Aide) - Taconic Region

Job Description:

Parks and Recreation Aide 4 (Regional IT Support Aide) - Taconic Region

Description

Duties Description

Under the direction of the Assistant Regional Director for NYS OPRHP - Taconic Region, the incumbent’s duties will include but are not limited to the following:

• Perform a variety of troubleshooting tasks on regional computers and informational technical systems (printers, scanners, copiers, cell phones, tablets, laptops etc.).
• Assist the Regional Office with onboarding and off boarding users into the ITS portal.
• Assist regional Parks users with logon to system as onboarded, activating RSA tokens, establishing printer and peripheral connection, and mapping drives as needed.
• Setting up new users with their computer workstations, including desk and/or cell phones and any other needed peripheral.
• Help users to navigate the NYS ITS web portal and ticketing system while being able to prioritize user needs.
• Responding to requests for assistance with failing IT equipment and travel throughout the region as needed.
• Troubleshoot and advise others with confidence and professionalism.
• Participate in and complete training programs as instructed.
• Other duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:
There are no minimum qualifications per Civil Service.

PREFERRED QUALIFICATIONS:
• High School diploma or equivalent; OR A.S. college degree in Computer Science (or working toward hat degree) preferred; OR 1-year in a Computer Repair program at a technical school or working toward the Comp TIA A+ certification examination.
• Ability to perform medium to heavy physical labor tasks.
• Reads and understands written instructions and material.
• Communicate effectively with other staff and park patrons in a responsible and courteous manner under stressful conditions.

Additional Comments

OPERATIONAL NEEDS:
• Must be available to work nights, weekends, and holidays based on operational needs and emergencies.
• Must possess and maintain a valid US Driver’s License as a term and condition of appointment.

BENEFITS:

There are various benefits that a seasonal employee is entitled to, based on their time worked with the agency:

• New York State Retirement Plan Membership Eligibility
• Health Insurance and Vacation/Sick/Personal Time Off eligibility after a period of service.
• Tuition Assistance Programs

Learn more about our benefits for seasonal state employees, visit: https://parks.ny.gov/employment/benefits.aspx

Some positions may require additional credentials or a background check to verify your identity.

Closing Date/Time: 04/15/25

Salary:

From $18.49 to $18.49 Hourly