Patient Services Specialist - Orthopaedics

Job Description:

Patient Services Specialist - Orthopaedics

Description

Patient Services Specialist - Orthopaedics
40931BR
40931BR

Position Description
This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately.
• Schedules patient appointments appropriately by following scheduling guidelines.
• Handles patient messages delegated from nurse, providers, and supervisor.
• Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
• Follows appropriate procedures for checking patients in and out of the clinic.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day.
• Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
• Assists managed care team with referrals, insurance verification and authorization as needed.

Required Qualifications
Education: A minimum of a high school diploma or equivalent
Experience: 1 year customer service, office or related experience. Additional education may substitute for the experience requirement

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=889559

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

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