Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - Business Tax Sales/Use Refunds

Department of Revenue

Annual Salary: $34,999.68

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

If you want to serve your public by assisting Missourians with exemptions from tax, this position is the one for you. The Business Tax Exemptions team processes registration applications for nonprofit organizations and assists customers with inquires related to sales and use taxability. In the Exemptions section, you will do thorough research and gain an understanding of Missouri’s sales tax statutes and regulations in order to assist customers with all their tax-exempt needs.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all the duties, knowledge, skills, or abilities associated with this title.

• Process registration applications for nonprofit organizations.

• Maintain nonprofit sales accounts with changes to registration information.

• Review and respond to email and telephone correspondence regarding exemption applications and taxability questions.

• Assist with special projects.

Assist customers in person in the Tax Information Office. .

CORE COMPETENCIES NEEDED:

Analytical & Strategic Thinking Computer Literacy Reliability

Customer Service Skills Attention to Detail Problem-solving

Self-motivated Clear Communication Organization & Time Management

QUALIFICATIONS:

• Possess a high school diploma or proof of high school equivalency (GED).

• Six (6) or more months of experience in clerical or general office support work preferred.

• Thoroughness and accuracy in work production.

• Proficiency in data entry and Microsoft Office.

• Self-motivation and ability to meet deadlines.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$34,999.68 per Year