Organizational Performance Program Coordinator - Customer Service Program

Job Description:

Organizational Performance Program Coordinator - Customer Service Program

Description

Position Overview

The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Organizational Performance Program Coordinator - Customer Service Program in the Department of Performance and Innovation. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.

Under limited supervision, performs specialized, professional, complex, and multi-dimensional analytical work in relation to strategic and operational business planning, process improvement, performance assessment and measurement, customer and business support systems, and organizational change management to optimize City performance; and performs related duties as assigned.
Position Information:
The City of Henderson is 2024 National Malcolm Baldrige recipient, the President of the United States’ highest honor for organizational performance excellence. The successful candidate exemplifies this same focus on high performing public service and demonstrates the ability to function and flourish in a fast-paced, highly technical environment. The ideal candidate demonstrates a strong work ethic, robust relationship-building approaches, a commitment to continuous improvement, and the ability to complete assignments efficiently and effectively with limited supervision. Proficiency in Microsoft Outlook, PowerPoint and Excel are essential.

Click here to familiarize yourself with the job and its physical requirements.
Click here to learn more about the Performance and Innovation Department.
Click here to see what it’s like to live in/visit Henderson.

Salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in business administration or a related field
• Six (6) years of experience performing organization-wide business performance, continuous improvement, citywide systems, change management, and/or strategic planning.
• Note: An equivalent combination of related training and experience may be considered
• Desirable: Master’s degree in a related field
• Desirable: Lean Six Sigma Certification and/or Change Management Certification

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Resume*

*Please attach your documents to the "Attachments" section of your application, click here for attachment instructions.

ASSESSMENT DATES:
Oral Board Interview with Written/Performance Component (Weighted 100%) - Thursday, May 29, 2025
(Best-Qualified)

Selection Interview - Thursday, June 5, 2025
(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada
Non-Represented: Professional, Management, Executive Employees
Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision
• Employer paid Long Term Disability - Up to 60% of Base Wage, if approved
• Employer paid Term Life Insurance / AD&D - $50,000 or1X annual salary, whichever is greater
• Employee Assistance Program - 6 Free Visits Per Issue Per Year for Employee and Family Members in the Household, and Access to Work/Life Wellness Resources
• Medicare - Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employee's wages
• Retirement Health Savings (RHS) program
• Service based retiree health insurance premium subsidy after 15 years participating in this program
• Employer paid Match on Pre-Tax 457(b) contributions
  • Professional Staff - $1,500 annually
  • Management Staff - $2,000 annually
  • Executive Staff - $2,500 annually

PAID TIME OFF (PTO)

• Employees may carry over up to 988 hours of PTO each year
• From date of hire, new employee are credited with a minimum of 18 days* of PTO. After their first anniversary, employees will begin accruing PTO monthly as follows:
  • Second year through fifth calendar years of service - 17.42 hours per month
  • Sixth year through twelfth calendar years of service - 20.59 hours per month
  • Thirteenth calendar year of service and beyond - 23.75 hours per month

*Actual number of days and hours of PTO granted may vary by position

BEREAVEMENT LEAVE

• Four (4) workdays of leave, with pay, per occurrence

HOLIDAYS

• 13 paid holidays per year
• Two (2) floating holidays per year (one in first year if hired on or after July 1st)
• The ability to bank holidays, up to 152 hours, that fall on an employee’s regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week
• Four-day, 10-hour workday, 40-hour work week for Police PERS positions

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401aDeferred Compensation Plan - new/hireemployees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future administrative policy changes, changes to any applicable legislation, changes to elements of the City’s voluntary benefits program, and at the discretion of the City Manager or City Council

Revised 03/24

Closing Date/Time: 5/19/2025 3:00 PM Pacific

Salary:

$83,294.16 - $124,941.24 Annually