Customer Service Representative I

Job Description:

Customer Service Representative I

Description

Pay Range: $18.00/hr. - $19.88/hr. | $37,440- $41,350 annual compensation

Job Posting Closing on: Monday, May 19th, 2025

Workdays & Hours: Monday - Friday 8:15am - 5:15pm

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Rep Ijob is available with the City of Fort Worth Police Department / Records Division. This position will provide the public, the department and other requesting agencies accurate records and data in a timely, courteous and professional manner; and to offer more convenient storage and access to essential and highly active or inactive documents via the Police Records Management Center (PRMC).

Minimum Qualifications:

• High School or GED Diploma.
• Must pass Drug Screen, Polygraph, CJIS fingerprint background check.

Preferred Qualifications:

• One (1) year of responsible customer service experience and clerical experience.
• Extensive telephone contact, public contact, and office skills using Microsoft Word.
• Bilingual.

The Customer Service Rep I job responsibilities include:

• Assist the general public, City Departments, State, Federal, and other law enforcement agencies with offense and accident records.
• Research and provide an accident report to citizens
• Provide public and full copies of incident reports using Microsoft Office, Police Department software, Tarrant County Mainframe and Microfiche
• Receive calls for service from the public, other law enforcement agencies, state and federal agencies
• Performs a variety of basic clerical functions; Maintains and updates filing systems. Researches, files and records.
• Assist citizens at the Customer Service Window with their request for service.
• Responds to customer inquiries in a timely and efficient manner. Resolves problems within area of assignment. Explains applicable policies and procedures.
• Assists the Police Records Management Center Liaison; receive, release and destroy records according to the guidelines of the Texas State Library and Records Information Management. * This duty requires the ability to lift boxes that can weigh up to 30lbs. There are occasions that you will need to intake (or destroy) between 25 to 170 boxes at any given time.
• Performs other related duties as required.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Physical Demands

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

For jobs that require CJIS, include the following (at the end of posting):

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.