Child Support Analyst Lead

Job Description:

Child Support Analyst Lead

Description

Job Posting Closes at 11:59PM on:
06/16/25
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

The Child Support Analyst Lead aids applicants in establishing paternity, establishing child and medical support orders, enforcement of existing orders, and disbursement of monies collected. Duties may vary depending on team specialty. Each area of specialty has an equal degree of difficulty and similar impact to the Child Support Services (CSS) program. Analysts serve as a lead and subject matter experts to staff, which includes assigning and monitoring work and providing direction. Position also provides situational and case specific training on work-related procedures and issues, provides input into assigned staff performance, problem solves difficult cases that fall outside standard operating procedures, assists management with coordination and implementation of special projects, handles elevated customer concerns and complaints, provides coverage for supervisor during absences, and conducts case load audits and other duties as required.

SCHEDULE:

This position follows a four-day or five-day work week schedule. At this time, one day in-office is required (but subject to change) following a hybrid model, with in-office and the remote work available as needed.

COMPENSATION:

Hiring Range: $29.00 - $32.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click here for our Total Rewards summary.

ESSENTIAL DUTIES:

The Child Support Analyst will have responsibilities in the following areas:

Customer Service

• Respond appropriately and professionally to internal and external customer interactions - engage in productive, respectful dialog
• Defuse difficult situations
• Respond timely- return calls within 2 business days
• Greet and meet walk-ins
• Provides management with feedback on staff performance.

Training

• Train new staff and provide refresher training as needed
• Create consistent method of training
• Create, maintain and update training material
• Test for learned skills and applied knowledge
• Assess and document staff ability to perform tasks
• Identify what refresher training is necessary
• Enroll and attend 16 hours of mandatory continuous training approved by supervisor

Workload Management

• Cover vacancies of peers when necessary
• Act as subject matter expert
• Check in with staff
• Respond to, investigate/research and resolve questions, concerns and complaints received from the public, staff and/or management

Supervisory Support

• Reviews, verifies and updates documents, records and databases
• Assists management with coordination, facilitation and implementation of special projects and tracking measurable outcomes
• Cover during supervisor absences
• Coordinate/conduct meetings
• Provides analysis of potential workflow issues and makes suggestions to management for improving processes or best practices

Process Improvement

• Collaborate with peers to ensure appropriate workflow and functions align cohesively
• Identify ineffective or outdated practices
• Recommend changes with potential to enhance program efficiencies and customer service
• Share best practices and learned efficiencies
• Facilitate process review, improvement discussions and implementation plans with all key stakeholders

Quality Assurance

• Perform monthly caseload quality assurance audits for all staff
• Identify training needs and celebrations for individual staff
• Provide feedback to staff on results of the quality assurance
• Work collaboratively with staff to understand the issue with their performance and present to supervisor for staff coaching opportunities

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• 3 years of child support service or work-related experience.
• High School diploma or GED.
• Note an equivalent combination of education and experience is acceptable.

What does work-related experience look like to us? It could include one or more of the following:

• Experience with Child Support Services
• Experience using ACSES

Additional Requirements:

• Administrative Process Certification within 1 year of date of hire.
• Enforcement Certification required within 1 year of date of hire.

Preferred Knowledge, Skills and Abilities:

• Strong customer service skills
• Strong written and oral communication
• Ability to articulate clearly and effectively to varying levels of customers and staff
• Previous Lead worker or leadership experience and skills
• Quality assurance/auditing experience or skills
• Experience with Microsoft Office/Microsoft 365
• Experience entering and tracking data
• Strong attention to detail
• Strong time management and prioritization skills
• Provide other administrative and technical support as needed
• Team player and collaboration
• Knowledge of Adult Learning Theory
• Ability to train others
• Knowledge and experience in process improvement techniques

ADDITIONAL JOB INFORMATION:

• Offer of employment contingent upon successful completion of criminal history background check, motor vehicle report, education verification, and/or references.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

Education:

Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Health & Human Services