Senior Systems Engineer - Enterprise

Job Description:

Senior Systems Engineer - Enterprise

Description

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.
About the Information Service and Technology (IST) Department : Marin County IST connects the people of Marin with their government by providing innovative products and services tailored to the needs of our departments and communities accessible anytime, anywhere. We provide centralized IT services to County departments across four key areas.

• Business Solutions Delivery
• Enterprise Platforms & Services
• Governance, Security, & Compliance
• Innovative Digital Solutions

In addition to a full benefits package that includes Medical, Dental, Vision, Pension/Retirement, deferred compensation, and flexible spending accounts, we offer our employees:

• Hybrid (telework/onsite) work schedules
• Options for Alternative Work Schedules (such as 4-5/9’s)
• A culture of public service collaboration and work/life balance
• Training and career development opportunities
• County benefits such as Employee Assistance Program (EAP) and Tuition Assistance Program (TAP)

ABOUT THE POSITION

The IST Enterprise Team is seeking a Senior Systems Engineer with a strong customer service mindset to serve as an expert in supporting County enterprise solutions, primarily in user roles and document workflow. Current solutions include Tyler EERP by Munis and Tyler Time and Attendance.

This assignment combines elements of Help Desk support, Finance and Payroll, Business Analysis and Enterprise Technology. This is a great opportunity for candidates with backgrounds in any of these areas to further develop their skills in a collaborative public sector environment.

This position will:

• Support the implementation and maintenance of user permissions and document workflow solutions for the County's enterprise systems.
• Provide expert-level user support and address general user inquiries related to user permissions, document workflow, and system functionality.
• Apply strong business process knowledge and business analysis skills, primarily in the areas of accounting and payroll, to advise departments on effective solution designs.
• Ensure legal compliance and adhere to best practices in user permissions and document workflow management for Public Sector enterprise systems.
• Coordinate efforts to ensure rapid and effective responses to support tickets, conduct system testing, and implement user solutions.

• Manage smaller operational projects, ensuring efficient execution and timely completion.
• Oversee assigned projects, ensuring successful delivery and that tasks are well-documented.
• Design processes with a focus on continuous improvement and full lifecycle management.

As the technical specialist level in the Systems Engineer series, the Senior Systems Engineer perform a wide variety of duties related to complex technical assignments with some direction and can exercise independent judgment in their work.

Remote Work Options: Some duties for this position may be performed remotely and options for a hybrid (telework/onsite) work schedule are available. However, the successful candidate must be able to report to County facilities at least 3 days a week and any other meeting or assignments as needed.

ABOUT YOU

The ideal candidate has a strong background in administering user permissions, document workflow and enterprise systems, with a preference for experience in Tyler EERP by Munis. Strong decision-making, planning, and solid foundation in business analysis are essential. This candidate excels at clearly communicating complex concepts, both verbally and in writing, to diverse groups at all levels within the organization. A focus on process improvement, the ability to translate functional needs into technical specifications, and a solutions-oriented mindset are key attributes. This candidate is adaptable to change and demonstrates creative thinking in addressing challenges.

Experience and a strong background in the following are highly desirable:

• Providing technical and process support to a wide variety of clients at all levels of the organization, ranging from non-technical users to other IT and Finance employees
• Finance or payroll business processes
• Accounting and payroll terminology
• Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL).
• Translating functional needs into technical specifications, and a solutions-oriented mindset
• Experience with system audits and compliance

This candidate has a consistent focus on process improvement, is adaptable to change and shows creative thinking in addressing challenges. Strong decision-making, planning, and communication skills are essential, along with a solid foundation in business analysis.
ADDITIONAL SENIOR SYSTEMS ENGINEER QUALIFICATIONS
Knowledge of:

• Records management and documentation principles and standards.
• Information and Communication Technology (ICT) Accessibility.
• Principles of customer support and service.
• Principles and practices of technical problem solving.
• Testing standards and procedures.
• Principles and practices of project management, work planning, and status reporting.
• Business processes, operating practices, and the organizational structure of a public-sector agency.

Ability to:

• Apply technology to provide business solutions.
• Work effectively with clients, peers, and support teams to ensure that tasks are completed accurately and in a timely manner.
• Communicate effectively both orally and in writing.
• Work effectively with clients, peers, and support teams to define business requirements, provide support for software, hardware, and applications, and ensure that tasks are completed accurately and in a timely manner.
• Research potential solutions and make recommendations for implementation; and apply technology to provide business solutions.
• Develop solutions and recommend technology to provide target business outcomes.

MINIMUM QUALIFICATIONS

Any six-year combination of recent professional experience and/or relevant computer science coursework that demonstrates the necessary knowledge and abilities. A typical way of achieving these requirements would be graduation with a bachelor’s degree from an accredited program in computer science or a related field. Please note:

• Fifteen (15) semester units of computer science coursework from an accredited program and in a discipline relevant to the assignment is equivalent to a full year of related professional experience that has provided the required knowledge and abilities of the role.
• Required education may be substituted with related professional experience on a year-for-year basis.
• Internships completed in conjunction with coursework are excluded from being credited towards work experience, if they are counted towards educational requirements.
• Recent experience is defined as experience gained, in part, in the last five years or longer, if technically relevant.

Special Sub-class Recruitments
Recruitments for positions in this class may be conducted according to the program or department in which a vacancy exists and the special certificates, licenses and/or experience requirements of the position. Special Requirements: The successful candidate may be required to successfully complete a LivesScan background investigation.

IMPORTANT INFORMATION

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Catherine Heckendorf, HR Analyst, at Catherine.Heckendorf@MarinCounty.gov.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 6/17/2025 11:59 PM Pacific

Salary:

$112,086.00 - $135,603.00 Annually