Business Process Analyst II

Job Description:

Business Process Analyst II

Description

Pay Range: $35.43/hr. - $40.74/hr.

Pay Range: $73,689 - $84,743 annual compensation

Job Posting Closing on: Thursday, June 12, 2025

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The Environmental Services Department is seeking a Business Process Analyst II to support department-wide technology initiatives and serve as a system administrator for the customer service platform, ISM. The selected individual will work Monday through Friday, 8:00 AM through 5:00 PM. This position is located on-site. Occasionally, selected individuals may be asked to work weekends or after hours to support departmental systems.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field.
• Four (4) years of business experience and business analysis experience.
• Valid Texas Driver’s License.

Preferred Qualifications:

• Proficiency in Microsoft SQL Server/SSRS, Crystal Reports, and Visio.
• Proficiency in Business Process Mapping.

The Business Process Analyst II job responsibilities include:

• Plans, tracks, and oversees activities on assigned departmental projects related to systems and business requirements. Collects and analyzes stakeholder requirements to ensure successful application of the system development life cycle and efficient utilization of systems.
• Design and document process workflows to ensure proper application and user interface; may create document links.
• Manages department application modules and provides user administration such as add/change/delete permissions (role) assignment and develop Service Level Agreements (SLAs). Configures applications to meet business requirements, creates end-user documentation and trains users on use of new functionality.
• Performs quality assurance and controls data integrity.
• Manages and troubleshoots issues within related software (e.g. Ivanti ISM, GIS, etc.).
• Generates and maintains regular reports using SQL to leverage system capabilities.
• Prepares detailed specifications from which programs will be written.
• Provides technical assistance to staff within an assigned division relative to the various information processing applications and communicates with outside vendors, when necessary.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Physical Demands

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.