SOCIAL SERVICES CASE MANAGER (FULL-TIME)

Job Description:

SOCIAL SERVICES CASE MANAGER (FULL-TIME)

Description

The City of Santa of Santa Fe Springs Police Services Department is seeking a highly-motivated individual for the position of Social Services Case Manager.

Police Services Department (Homeless Engagement): The Social Services Case Manager plays a vital role in assisting individuals experiencing homelessness and their families in navigating and accessing community services. This position requires a flexible, self-motivated, and proactive professional with strong interpersonal skills. The ideal candidate will have experience working with unhoused individuals, possess knowledge of street culture, and demonstrate the ability to build trusting, supportive, and empathetic relationships with clients.

PLEASE NOTE: Recruitment is scheduled to close on June 19th at 5pm. As such, interested Candidates are encouraged to apply early.

First Application Review: The week of June 16th.

Employment Type: Full-time position represented by the City of Santa Fe Springs City Employees Association.

Work Schedule: Social Services Case Manager is assigned a 4/10 work schedule between the hours 7:30am-5:30pm. Must be able to work a flexible schedule to accommodate City needs that may include evenings and weekends.

POSITION PURPOSE:
Under general supervision, delivers comprehensive social services to individuals and families in crisis, with a focus on those experiencing homelessness. Responsibilities include but are not limited to intake, assessment, meeting with clients, providing supportive and referral services, crisis intervention, monitoring client progress/outcomes, data entry/collection, record keeping, reporting and managing long-term care plans. The Case Manager serves as a vital link between law enforcement and community-based care, ensuring clients receive appropriate and timely support. The Case Manager will work closely with the Housing Navigator.

SUPERVISION RECEIVED:
Receives general supervision from the Homeless Services Supervisor in the performance of assigned duties.
SUPERVISION EXERCISED:
None.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

A. Held in Common:
Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior.
B. Essential Job Specific Duties:
Conducts client interviews and assessments. Provides referrals to specialized social services or public assistance programs. Determines and documents eligibility for social services benefits in accordance with applicable regulations and division policies. Assesses client’s needs, develops individualized care plans and connects clients with appropriate resources. Responds to requests for homeless services, including emergency food and shelter assistance. Educates clients about available resources, benefits and entitlements. Offers referrals to local agencies for specialized services for mental health, substance abuse, domestic violence, and other specialized community services, to improve quality of life. Assists clients with completing forms, translating and interpreting documents, writing letters, and obtaining required identification (i.e. birth certificate, income verification, etc.) or benefits. Build and maintain strong partnerships with community and non-profit organizations and service providers. Advocates on behalf of clients. Serves as a liaison between clients and service providers. Conducts outreach visits to encampments and other locations as needed to assess client needs. Monitors and distributes donations and in-kind goods, such as food, hygiene kits, clothing, and bedding to clients as needed in coordination with Gus Velasco Neighborhood Center. Engages local businesses, organizations, and community members to secure donations and support services. Maintain accurate and confidential case records in the automated Case Management System and assist with data collection. Evaluates client’s social functioning and related data to develop and adjust social case plans. Reports suspected elder abuse or neglect to Adult Protective Services (APS) as required by law. Assist police personnel in non-enforcement situations involving homeless clients and obtain appropriate care for clients. May assist safety personnel with non-psychiatric emergencies such as transporting clients to substance abuse treatment. May interface with hospital personnel regarding emergency services and recuperative care for homeless. Participate in meetings and conducts site visits with representatives of contract or service providers. Interact appropriately with staff, management, health and welfare agencies, non-profit/community-based organizations, public and private representatives, the public including persons experiencing homelessness, housing groups, committees, other public agencies and others in the course of work.
C. Other Job Specific Duties:
Administers and disburses special program funds as directed.Maintains direct communication and working relationships with agencies providing supportive services.Maintains accurate case records and prepares related reports as required.Track and manage monthly budget expenditures related to case management services and special programs.Purchases and manages program supplies and materials.Performs other related duties as assigned. REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities.

Knowledge of:

• Homelessness intervention strategies and trauma-informed care practices.
• Principles and practices of case management, social work, and crisis response.
• Federal State and local public social services programs and eligibility criteria.
• Basic principles and techniques of interviewing and case documentation.
• Laws, rules, and regulations governing public welfare agency.
• Community-based networks and available resources in Los Angeles County.
• Cultural competency and the impact of socio-economic conditions on access to services.
• Public relations principles and practices; and customer service techniques.
• Office practices, including recordkeeping, budgeting, and case documentation systems.
• Mathematical reasoning.
• Microsoft Office Suite and case management software applications.

Ability to:

• Conduct effective and empathetic client interviews and assessments.
• Ensure access to multilingual interpretation services to facilitate effective communication and equitable care, including monolingual Spanish speakers.
• Understand and learn agency programs, policies, and procedures.
• Handle crisis situations and determine appropriate interventions or referrals.
• Establish and maintain client rapport to provide effective services.
• Clearly interpret and explain public social service programs, policies, and regulations to the applicant, recipient and the public.
• Develop and apply skills in interviewing, case recording, and interpretation.
• Maintain professional boundaries and uphold client confidentiality.
• Maintain detailed records and prepare clear and concise reports.
• Follow written and oral instructions with minimal supervision.
• Work independently and manage a heavy caseload.
• Communicate clearly and effectively, both verbally and in writing.
• Operate and use modern office equipment.
• Organize, prioritize and complete assigned work within established deadlines.
• Problem solve, assess situations, identify problems and develop effective solutions.
• Work collaboratively with law enforcement and social services professionals.
• Represent the department in public meetings and events.
• Meet intense and changing deadlines given interruptions.
• Exercise sound judgment in the absence of specific guidelines.
• Read and interpret data.

EDUCATION AND EXPERIENCE:
The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be:

• Bachelor’s degree in Social Work, Sociology, Psychology, Human Services, or a related field
• Master’s degree in Social Work preferred.
• Ability to speak, read, and write in Spanish preferred.
• One (1) year of progressively responsible social casework experience in social services programs.
• Possession of a valid State of California driver’s license and an acceptable driving record.

SPECIAL REQUIREMENTS:
Must be able to work a flexible schedule to accommodate City needs that may include evenings and weekends.

DOCUMENTATION REQUIRED: The following documentation must be uploaded and submitted with your online application.

NOTE: To ensure proper uploading of documents to online application record, it is best to reduce the file size of the electronic document before uploading.
Proof of Education (Degree OR Unofficial Transcripts)
Failure to provide the required documentation will result in your application being removed from further consideration.

NEPOTISM POLICY:

Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, step mother, step-father, step-sister, step-brother, stepchild and step grandchild.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential duties.

• Work is performed indoors in an office environment and outdoors in the field.
• Work performed outdoors and, in the field, may be exposed to the elements as well as related health hazards to include blood and other bodily fluids/products and human borne parasites.
• Sits for extended periods of time, uses a computer, keyboard and related equipment.
• Stands, walks, reaches, bends, twists, kneels, reaches and grasps.
• When out in the field, may walk on slippery/uneven surfaces and slopes, crouch, twist, climb ladders and stairs and be exposed to construction materials and dust.
• May lift and move up to 30 pounds.
• Must meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.

WORKING CONDITIONS:
The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job.

• Work is conducted indoors and outdoors.
• In the office, noise level is quiet to moderate.
• Work in the field is occasionally exposed to loud noise levels.
• Subject to heat and variable weather conditions, road hazards, vibration, and hazardous physical substances and fumes.
• While conducting outreach activities, you will be required to work in areas inhabited by homeless persons, to include working in dirty environments and dealing with a variety of situations and challenging individuals.

HOW TO APPLY:
Applicants are required to complete and submit a City Application online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must first create an account first.

METHOD OF SELECTION:
Selection may be based upon an application review, a performance examination and evaluation, and a structured interview. Appointment will be contingent upon a criminal record check and physical examination, including a drug screen.

ACCOMMODATION:
If you require special testing and/or interview accommodation due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled date.

https://cms5.revize.com/revize/santafespringsca/departments/human_resources/benefits.php

Closing Date/Time: 6/19/2025 5:00 PM Pacific

Salary:

$5,141.83 - $6,708.92 Monthly