Technology Systems Specialist II

Job Description:

Technology Systems Specialist II

Description

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture here . Read on to find out more about this opportunity.

ABOUT THE DEPARTMENT

The Marin County Free Library (MCFL) is a special taxing district that operates ten branch libraries in Marin under the authority of the Board of Supervisors. It provides public library services to the residents of the unincorporated areas of the County and the cities of Corte Madera, Fairfax, and Novato.

The Marin County Free Library is an innovative and dynamic civic institution that is committed to providing exceptional services to a community that cares deeply about the library and encourages the library to assume a critical role in supporting the community to be resilient, equitable, and progressive. MCFL is committed to racial equity and the inclusion of those with multiple perspectives and backgrounds in our decision making.

ABOUT THE POSITION

The Technology Systems Specialist II (TSS II) position provides professional level support in the development, support, maintenance and training for hardware and software systems utilized within the Marin County Free Library. This position interacts with staff and occasionally with patrons to ensure that technical support is responsive and effective. Additionally, the TSS II implements the technical aspects of department moves, equipment updates and software updates. As part of the Library Technical Support Team, this position will help recommend, test and implement technologies to meet the needs of MCFL staff and patrons.

There is currently one (1) full-time (75 hours bi-weekly), regular hire vacancy.

Occasional weekend work and some evening hours are required to support library branches. Once the probationary period has been successfully completed, there may be an opportunity to work a hybrid schedule with some remote hours.

ABOUT YOU

Our Highly Qualified Candidate: The ideal candidate has knowledge of and experience providing technical support to non-technical staff remotely, in-person and via a helpdesk system. They possess an excellent understanding of:

• Microsoft products including Windows desktop and server versions,
  
• Hardware support for computers and peripheral devices, imaging computers, and securing publicly accessible computers,
  
• The Faronics suite of products including Deep Freeze,
  
• the Envisionware suite of products to support computer reservations and printing, wired/wireless networking installation/configuration/support, WiFi hotspot support, kiosks, self-checkout systems and support for Sierra desktop installations.
  

The ideal candidate can effectively prioritize tasks, excel at verbal and written communications with staff and patrons of various diverse backgrounds when traveling among the 12 Marin County Free Library locations to provide onsite support and installation of equipment. They can effectively train end users on systems and hardware and understand how to create/update Microsoft Active Directory User accounts/groups for on-premises and the cloud.

The ideal Marin County Free Library candidate works effectively both independently and in a team environment; recognizes and respects cultural differences; has a firm commitment to addressing social equity issues and improving the education outcomes for children; is passionate and enthusiastic about library services; and recognizes that the library is a place where information transforms lives. Experience working in underserved communities is highly desirable.

QUALIFICATIONS

KNOWLEDGE OF:

• Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers.
• Standard desktop software.
• Network and desktop operating systems.
• Desktop software integration.
• Internet protocols and services such as WWW, FTP, NNTP, DNS, SMTP or others.
• Programming languages for the personal computer such as Access, Visual Basic or others.
• Techniques for explaining technical concepts to non-technical users.

ABILITY TO:

• Assemble, install, configure, repair and maintain computer hardware, peripherals and components.
• Diagnose and resolve software application problems for desktops and networks and interface systems.
• Install, configure, modify and maintain applicable operating systems, applications, networks, and specialized software.
• Provide training, assist users in problem resolution and explain system and application use.
• Analyze plans, processes or programs and provide verification and reconciliation of specialized departmental systems, computer programs or system processes.
• Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware through formal, informal and on-the-job training and self study.
• Organize own work, setting priorities and meeting critical deadlines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

MINIMUM QUALIFICATIONS

Any four-year combination of recent professional experience and relevant computer science coursework that demonstrates the necessary knowledge and abilities. A typical way of achieving these requirements would be completion of two years of college level or technical training in computer science or a closely related field and two years of performing network and/or personal computer user support.

Experience in PC repair, network administration, application and software troubleshooting, computer operations, or a substantially similar field may be substituted for the college requirement on a year for year basis.

IMPORTANT INFORMATION

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact at Alisa Samuel at alisa.samuel@marincounty.gov .

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 6/20/2025 11:59 PM Pacific

Salary:

$94,399.50 - $113,061.00 Annually