Sheriff's Dispatcher I

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Sheriff's Dispatcher I

Contra Costa County Human Resources Department Martinez, California, United States

Job Description:

Sheriff's Dispatcher I

Description

The Position

Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit

Why Join Contra Costa County Office of the Sheriff?

The Contra Costa County Office of the Sheriff is the largest law enforcement agency in Contra Costa with over 1,100 sworn and professional employees dedicated to providing the highest level of law enforcement and customer services.

The Office of the Sheriff offers a full range of services to over 1,000,000 residents in the 715-square mile county. The duties and mission of the Sheriff's Office are unlike most police agencies. Responsibilities include unincorporated area policing, contract cities (Danville, Lafayette, and Orinda) and special districts, air support (helicopters), marine patrol, dispatch, investigations, coroners, county detention facilities, custody alternative, court security, forensic services, police academy, and Office of Emergency Services.

The Office of the Sheriff is recruiting individuals to fill positions in the Sheriff's Dispatcher I classification.

About the position:
The Office of the Sheriff is seeking dedicated and service-oriented individuals to join our team as Sheriff’s Dispatchers I. This critical role is based at the state-of-the-art dispatch center in Martinez, California, which operates around the clock to support the safety of the community.

Sheriff’s Dispatchers are the vital first point of contact for individuals in need of emergency assistance. In this position, you will receive and prioritize both emergency and non-emergency calls, determine the appropriate response, and dispatch units in accordance with established Sheriff’s Office policies and procedures. You will also enter and retrieve information from computer data systems and maintain continuous radio communication with 15-20 patrol units in the field. In addition to supporting law enforcement, you will provide dispatch services to fire departments, ambulance units, and the County Office of Emergency Services.

The role requires the ability to remain calm and professional in high-pressure situations, accurately summarize and relay information, and provide clear instructions to field personnel to ensure efficient and effective responses.

Weekend, holiday, and overtime work is required, with all overtime compensated at 1.5 times the regular hourly rate.

Want to learn more about the role and the Sheriff's Dispatch Center?

Visit the Official Sheriff's Dispatcher Job Page

We are looking for someone who is:


What you will typically be responsible for:


A few reasons why you might love a career as a Sheriff’s Dispatcher:


A few challenges you may face as a Sheriff’s Dispatcher:


Competencies Required:


Read the complete job description at www.cccounty.us/hr .

The employment list established as a result of this examination will remain in effect for up to six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute.

Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.

Selection Process

Application filing and evaluation : All applicants must apply online at www.cccounty.us/hr and submit a completed Supplemental Questionnaire at the time of application. Applications and supplemental questionnaires will be reviewed to determine which candidates demonstrate the best qualifications for the position and will be invited to participate in the next phase of the recruitment process. Applications must be submitted online no later than 5:00 p.m. on the last day for filing. Applications received after the deadline will be considered for the next testing cycle.

Typing Proficiency Assessment (Administered Remotely): Qualified applicants will be invited to participate in an online typing assessment. The assessment will be administered remotely and will consist of three (3) three-minute timed typing tests. The scores from all three tests will be averaged to determine the candidate’s average net words per minute (WPM). A minimum of 40 net WPM is required to advance to the next phase. (Qualifying) CritiCall Performance Assessment (On-Site, Martinez): Applicants who pass the typing assessment will be invited to participate in the in-person CritiCall Dispatcher Skills Assessment. This computer-based test evaluates a broad range of skills required for dispatching. These skills include, but are not limited to: decision-making, data entry, rural map reading, call summarization, call prioritization, memory recall, spelling, ability to multitask and reading comprehension. Candidates must receive a score of at least 70%, which may be an adjusted score, in order to be ranked on the employment list. Candidates are eligible to participate in the CritiCall assessment once every six (6) months. (Weighted 100%) Departmental Interviews : Candidates who successfully complete all prior phases of the selection process will be invited to participate in a departmental interview. Date: July 2025

**** 2025 CritiCall Assessment Dates ***

Assessment dates are based on the filing period in which an application is received.

Once an applicant’s eligibility has been determined, they will be provided with the assessment dates that correspond to their filing period and will be able to self-select their preferred date within that assigned assessment window.

Available testing slots are 8:00 AM, 11:00 AM, and 2:00 PM.
Please plan accordingly.

Once applicants have selected an assessment date and time, rescheduling may not be permitted. Applicants who do not appear for their selected test date will be required to reapply after six (6) months.


Filing Period: Assessment Dates
June 6, 2025, to June 23, 2025
July 12, 13, 14
June 24, 2025, to July 8, 2025
August 2, 3, 4
July 9, 2025, to August 10, 2025
September 6, 7, 8
August 11, 2025, to September 1, 2025
October 4, 5, 6
September 2, 2025 to September 21, 2025
November 1, 2, 3
September 22, 2025 to October 19, 2025
December 6, 7, 8 Applicant's wanting to file after October 19, 2025 must wait until a new recruitment: ETA 2026

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Norma Martinez at Norma.Martinez@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.


CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.


To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: Continuous

Salary:

$83,407.68 - $91,957.01 Annually
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