Utilities Service Representative (Ventura Water)

Job Description:

Utilities Service Representative (Ventura Water)

Description

Applications and supplemental questions will be accepted untilThursday, June 26, 2025, at 11:59 p.m.

Pay & Benefits

• Utilities Service Representative - $28.91 - $35.14 Hourly DOQ
  
• Benefits
  
  • Medical Insurance options include HMO, PPO, HSA
    
  • Dental and Vision Insurance Paid
    
  • Vacation & Holiday Compensation
    
  • Deferred Compensation
    
  • CalPERS Retirement
    
  • Tuition Reimbursement & Bilingual Pay
    

A New Opportunity and what you’ll do...

The City of Ventura is hiring! We’re now accepting applications for a Utilities Service Representative, a vital role on our Ventura Water team. In this role, you’ll respond to water service concerns, perform fieldwork related to meters and customer service, contributing to the City’s water conservation efforts that make a difference in our community. If you're someone who enjoys working outdoors, solving problems in the field, and interacting with the public, this is an excellent opportunity to join a team that helps keep Ventura flowing.

What You'll Do

As a Utilities Services Representative, you’ll be the face of Ventura Water to many customers, responding to inquiries and service issues in the field. Responsibilities include:

• Investigating and resolving water service complaints
  
• Reading and reporting water meter data using handheld devices
  
• Turning water service on/off and checking for leaks or malfunctions
  
• Mechanical work installing, testing, adjusting, and repairing water meters
  
• Supporting the City’s water conservation efforts
  
• Performing other related work as required.
  

Incumbent may be required to work stand-by on rotational basis and report to work on a callback basis as needed within a designated time frame. Standby assignment is at the discretion of the Division Head.

Who We’re Looking For

You’re someone who:

• Delivers excellent customer service in any situation
  
• Has a strong mechanical aptitude and enjoys hands-on fieldwork
  
• Is dependable, punctual, and organized
  
• Thrives in a team-oriented environment
  
• Understands the importance of water conservation and public service
  

Experience and Qualifications for Success!

A combination of education, training and experience equivalent to graduation from high school and one year of experience providing customer service or public service, and mechanical maintenance experience. Experience performing mechanical repairs, testing and calibration equipment, reading gauges and familiarity with water meters is desirable , depending on assignment.

License: Possession of, or ability to obtain, and maintain a valid California Driver License.

Learn More - Essential Information

For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at City of Ventura Jobs or by viewing here Utilities Service Representative .

Apply Now!

Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs .

• It is important that your city job application show all the relevant education, training, and experience you possess. Resumes, CVs, and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.
  
• After you apply, all future correspondence from the city will be via E-Mail. Please check your messages regularly and keep your contact information up to date using your on-line application.
  

Start Your Journey... Follow the Process

Applications and supplemental questions will be accepted untilThursday, June 26, 2025, at 11:59 p.m.

• All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed, and only those candidates determined to be most qualified on the basis of experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.
  

• A select number of candidates will be invited to a qualifying panel interview process. Select candidates will be notified of specifics after the examination process has been completed. Initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time.
  

The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City.

The Hiring Process

To learn about our hiring process, visit our City’s Career Page - Hiring Process page for a detailed overview.

If you have questions about the recruitment process, please contact any of the Human Resources Recruitment Team at recruitment@cityofventura.ca.gov .

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.

The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Salary:

$28.91 - 35.14 Hourly