Lead Customer Service Representative

Job Description:

Lead Customer Service Representative

Description

Lead Customer Service Representative (MVDL)

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and respond rapidly to complex technical correspondence and telephone call questions.

• Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.

• Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.

• Assist with supervision and training within the section as needed.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate . (Substitutions may be allowed)

• Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.

• Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.

• Comprehensive knowledge of computer systems and software applications utilized by the assigned area.

• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$41,048.88 per Year