Systems and Technology Support Specialist

Job Description:

Systems and Technology Support Specialist

Description

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under general supervision of the Director of Finance and Operations (DFO), the Systems & Technology Support Specialist delivers technical support to Windows (Dell) systems and is primary support for Apple systems. The Systems & Technology Support Specialist works in collaboration with other college technology staff to support the students, faculty, staff and administration of the David Nazarian College of Business and Economics (DNCBE). This position provides technology support primarily to staff, administration and faculty. Incumbent provides consultation and advice to ensure hardware and software meet the needs of designated areas and follow college and University policies.

• Provides primary technical support for Apple desktops and laptops; also supports Windows (Dell) systems, peripherals, and iPads.
• Diagnoses and resolves complex hardware and software issues.
• Maintains, monitors, and proactively services technology assets.
• Researches, evaluates, and recommends new technology solutions.
• Coordinates and oversees the work of student assistants.
• Configures, deploys, and maintains new and repurposed computing equipment, including desktops, laptops, printers, multifunction copiers/scanners, iPads, and related peripherals.
• Applies patches and updates to Apple and Windows systems using enterprise tools such as Active Directory, SCCM, Jamf, and related applications; verifies successful deployment and remediates issues.
• Assesses hardware/software lifecycle, recommends replacement or upgrades, and coordinates refresh and maintenance projects.
• Provides training, consultation, and guidance to end users on technology tools, usage, and best practices.
• Creates and maintains functional test environments to assess the feasibility and impact of upcoming technology changes within the existing infrastructure.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/fz64oeas0vnljd2zga80myd47basj678

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a related field
• Certification training and applied experience may be substituted for the required education, on a year-for-year basis.
• Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support.

Knowledge, Skills, & Abilities

• Must have knowledge of Apple operating systems (macOS and iOS) and Windows 11. Requires knowledge of administrating users, groups, and computers using Active Directory, System Center Configuration Manager (SCCM), and Jamf.
• Understands and has experience with coordinating inventory (purchasing, maintaining, determining useful life, replacing and deprovisioning).
• Demonstrates the ability to assist others in completing work assignments. Oversees and coordinates multiple simultaneous projects, prioritizing external needs with own work load. Creates documentation for procedures, training, policies, and general communication.
• Works collaboratively with other members in the College and across the campus, in person and remotely. Can learn, adapt, administrate and incorporate new or updated operating systems into existing infrastructure. Can maintain currency with changes in technologies and sees potential application to college environment.
• Communicates effectively both orally and in writing, and can convey pertinent changes (to equipment, operations, campus guidelines, etc.) to relevant constituents via multiple methods. Exhibits strong customer service and interpersonal skills.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Info Tech Consultant / 0420 / grade 2
• The anticipated HIRING RANGE: $5158 - $7200 per month, dependent upon qualifications and experience. The salary range for this classification is: $5158 - $12,730 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.
• This is a Regular position with a one-year probationary period.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information

• Applications received through June 26, 2025, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Advertised: Jun 13 2025 Pacific Daylight Time
Applications close: