IT Division Chief- Business Relationship Management

Job Description:

IT Division Chief- Business Relationship Management

Description

The Job

San Bernardino County is seeking an experienced and visionary IT Division Chief - Business Relationship Management (BRM) to lead a dynamic team of Business Relationship Managers. This key leadership role reports directly to the Assistant Chief Information Officer (ACIO) and acts as a strategic partner to County departments, aligning business goals with practical and innovative technology solutions.

The IT Division Chief will play a central role in driving innovation, enhancing service delivery, and ensuring that IT investments deliver measurable value. Through strong leadership, collaboration with stakeholders, and advocacy for customers, the incumbent will translate the County’s strategic objectives into actionable IT initiatives.

Key Responsibilities:

• Provide strategic direction and leadership to the BRM team fostering trusted partnerships between the Innovation & Technology Department and County departments.
• Serve as the primary advocate for customer needs and priorities, ensuring alignment with IT capabilities and service delivery standards.
• Guide departments in identifying technology-driven opportunities and crafting business cases for IT investments aligned with County-wide strategic goals.
• Lead enterprise-wide initiatives to advance digital transformation, improve service outcomes, and promote an agile, innovative service culture.
• Oversee the creation, monitoring, and reporting of key performance indicators (KPIs) to evaluate the effectiveness of relationships and the impact of technology.
• Develop and maintain strategic roadmaps to enhance customer engagement and improve transparency in IT planning and execution.
• Facilitate cross-departmental collaboration and remove barriers to ensure the success of projects and initiatives.
• Champion IT governance and stakeholder feedback loops to foster transparency, accountability, and continuous service improvement.
• Mentor and coach BRM team members to build capacity and strengthen stakeholder relationships across the County.
• Stay informed about emerging technologies and public-sector IT trends to continually improve stakeholder value.

*Official Job Title: IT Division Chief. For a more comprehensive listing of job duties for this classification, please refer to the IT Division Chief job description.

ABOUT THE DEPARTMENT

The Innovation and Technology Department is County of San Bernardino’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success.

EXCELLENT BENEFITS!

Health Benefits

Paid Time Off

Retirement

• Medical and Dental: Family Coverage
• Vision: Family Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible work schedules (in some departments)

• Generous Pension
• Retirement reciprocity may be available
• 457(b)/401(k) Deferred Compensation
• Retirement Medical Trust Fund

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan - Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
For additional information review the Benefit Summary for the Exempt Unit Learn how you can increase your base pay with the Modified Benefit Option (MBO) for the Exempt Unit To view additional details, explore the Exempt Compensation Ordinance

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, candidate must undergo a background check, which includes fingerprinting and a medical exam.

Travel: Travel throughout the County may be required. Employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa sponsorship at the time or in the future. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

Candidates MUST possess the required education and experience in ALL of the following areas in order to qualify.

EXPERIENCE: Seven (7) years of full-time equivalent experience in IT leadership, stakeholder engagement, or Business Relationship Management roles within large public sector or enterprise environments. MANAGEMENT: Three (3) years full-time equivalent experience as an IT Manager over staff engaged in business analysis, enterprise system support, or oversight and management of IT projects. Experience may be concurrent.
EDUCA TION: A completed bachelor's degree from an accredited college or university computer science, information technology, business administration, public administration or closely related field.

Substitution: Two (2) additional years of qualifying experience may substitute for required education.

Desired Qualifications

The ideal candidate will possess:

• A master's degree in Information Technology.
• Seven (7) to eight (8) years of proven experience in IT leadership, stakeholder engagement or BRM roles.
• Strong interpersonal, communication, and leadership skills with a customer-service orientation.
• Demonstrated ability to lead and develop high-performing teams.
• Experience implementing IT governance frameworks, service portfolios, and business outcome-driven performance metrics.
• BRMP. CBRM, or similar Business Relationship Management (BRM)?ITIL certifications are highly desirable.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Exempt Unit-Group C

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits, please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

Closing Date/Time: 6/27/2025 8:00 AM Pacific

Salary:

$136,406.40 - $195,478.40 Annually