Application Support Specialist

Job Description:

Application Support Specialist

Description

Overview

One Agency, One Mission: Public Safety
Larimer County Sheriff's Office is seeking a highly motivated Applications Support Specialist to join our team. This role is vital to the ongoing support, configuration, and optimization of departmental business applications. The ideal candidate will be a problem solver and technical advisor with a strong understanding of both vendor and custom software applications, while maintaining confidentiality and CJIS security compliance where appropriate. You'll work closely with end-users to ensure applications and related devices meet operational needs and are functioning at optimal levels.

If you enjoy a collaborative team environment, are a proactive, analytical thinker who thrives in a mission critical, fast-paced environment, we encourage you to apply and make a difference in Larimer County's continued success.

Hours are typically 7:30 - 4:30 Mon-Fri with some flexibility to support business needs. This is not a remote position.

Starting pay is $35.9127 - $43.0952 per hour.

Responsibilities

Application Support & Maintenance

• Configure, test, and implement business applications and new functionality while ensuring CJIS security compliance.
• Support users in operational troubleshooting and application use.
• Monitor application performance, logs, and data outputs to ensure system integrity.
• Set up and maintain user roles, profiles, and access according to protocol.
• Provide 7x24 hour rotating on-call support (every third week; an on-call stipend is paid for each on-call shift that is covered).

Analysis & Documentation

• Analyze user needs and translate them into functional requirements.
• Prepare and maintain detailed user manuals, process flows, and training materials.
• Develop and validate reports and outputs; ensure data integrity and accuracy.
• Perform routine audits and execute scheduled maintenance tasks.

Problem Solving & Communication

• Provide responsive technical support and communicate clearly with coworkers regarding the status of their requests.
• Coordinate with vendors and IT for issue resolution, patches, and upgrades.
• Identify root causes of issues and recommend corrective actions or workarounds.

Project Management & Leadership

• Manage small-scale projects or individual phases of larger projects.
• Lead testing efforts; develop scripts and testing plans.
• Offer coaching and guidance to colleagues as needed.

Qualifications

Required Qualifications

• Experience: Minimum of four (4) years in application or systems support.

Knowledge, Skills & Abilities

• Solid understanding of database concepts and data extraction/reporting.
• Ability to analyze and diagnose application issues.
• Familiarity with application lifecycle, project management, and documentation.
• Proficient in Microsoft Office and general business applications.
• Strong communication skills-both written and verbal.
• Demonstrated ability to build effective working relationships with internal and external stakeholders.
• Excellent troubleshooting and problem-solving capabilities.

***For current Sheriff's Office employees***

In order to be considered, you must get a Letter of Support from your chain of command and submit the Letter of Support with your application by 11:59 pm on July 6, 2025 . Please use the following process for your Letter of Support:
Submit your Letter of Intent to your direct supervisor.
Your direct supervisor will then write a Letter of Support and route that Letter of Support through your chain of command.
Your next level supervisor/manager endorses your direct supervisor's Letter of Support.
Your mid-level manager then endorses your Letter of Support.
Your Division Commander then endorses your Letter of Support.
Submit your fully endorsed Letter of Support along with your application.


Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available, and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
  
• Flexible Spending Accounts / Health Savings Account
  
• Short and Long Term Disability.
  
• Employee Assistance Program
  
• Basic Life/Accidental Death & Dismemberment
  
• Accident Insurance
  
• Critical Illness Insurance
  
• Retirement Plan 401(a) with employer match.
  
• 457(b) Deferred Compensation.
  
• Paid time off includes vacation, sick, and holidays.
  

_____________

Larimer County is an Equal Opportunity Employer, and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 7/6/2025 11:59 PM Mountain

Salary:

$35.91 - $50.28 Hourly