Case Management Associate

Job Description:

Case Management Associate

Description

Job Posting Closes at 11:59PM on:
07/02/25
Division:
Case Management Agency Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County Human Services has established a new division to coordinate case management, care planning, and make referrals to other resources for persons eligible for any of Colorado’s Medicaid Waivers under Health First Colorado (Colorado's Medicaid program). The new division was created to comply with Federal law that requires case management be provided by an agency that is separate from the agency that provides direct care. The intent is to simplify access for individuals and families and create consistency with services provided across the state. This redesign has created a unique opportunity for someone with strong leadership skills to guide new and seasoned employees in navigating this transition while ensuring the services and needs of our clients and the community are met.

Jefferson County Human Services is seeking Case Management Associates responsible for supporting client-facing work of this division. Case Management Associates perform substantial administrative support work providing services related to case initiation and caseload management within the Case Management Agency. The position is responsible for completing the initial assessment of case status, determining case routing, and ensuring effective communication and cooperation between Case Managers, Eligibility Specialists, and Community Service Providers.

About Human Services:

Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive.

Jeffco offers a work environment that strives to promote the development, strategic vision and scope for work and inclusion practices to strengthen and advance shared departmental goals and alignment with the county strategic plan.

SCHEDULE:

The county operates primarily on a 4 day/10-hour work week. (Monday-Thursday); Human Services works a mix of 4 day/10-hour or 5 days a week (Monday-Friday). This position is hybrid, with remote work and in-office work as determined by team and agency needs.

COMPENSATION:

Hiring Range: $26.26 - $27.46 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, and more. Click here for our Total Rewards summary.

ESSENTIAL DUTIES:

Case Management Associates have the following responsibilities:

• Provides person centered trauma informed customer service while triaging Case Management Agency’s main line and inboxes
• Receives and processes new applications and referrals and related supporting documents within state mandated time frames
• Manages referrals of pending HCBS cases, and gathers and documents information on financial eligibility status from CBMS.
• Researches internal workflow databases for history and status of identified parties in applications and records information into the state data system.
• Conducts complete case reviews, determines appropriate case routing, and transfers cases to Case Managers.
• Conducts research utilizing various computer-based applications including BUS, Interchange, CBMS, and GenApp.
• Assists with reviewing changes or additions to procedures and policies to confirm the workflow and identify potential issues.
• Documents and processes referrals and billable units in the Business Utilization System within state mandated timeframes to support records maintenance and reporting.
• Assists customers in completing the application process and in navigating other Human Services programs and community resources to ensure families are receiving needed assistance and services. Refers customers to appropriate resources.
• Communicates internally and externally to ensures effective collaboration and cooperation between Case Managers, Eligibility Teams, Community Service Providers and other referring agencies.
• Provides orientation coordination for new employees of the Single Entry Point unit.
• Orders and maintains unit supplies and equipment.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• 1 year of work-related experience; and
• High School diploma or GED.
• Note an equivalent combination of education and experience is acceptable.

Preferred Knowledge, Skills and Abilities:

• Passionate about agency's mission and vision
• Excellent written and oral communicator
• Strong emotional intelligence and demonstrated leadership skills
• Demonstrating initiative, innovation, and resiliency
• Experience working with stakeholders across the political spectrum

ADDITIONAL JOB INFORMATION:

• Criminal and MVR Background checks are required for every position.
• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• All Jefferson County Employees must apply through their internal profile.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

Education:

Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Health & Human Services