Staff Services Manager

Job Description:

Staff Services Manager

Description

Introduction

Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov.

POSITION INFORMATION

The Department of Health and Human Services - Children's System of Care Division is recruiting for a Staff Services Manager due to increased mandates from the CDSS and DHCS, new IT systems that have are in development (CARES), contractual and grant complexities in development, tracking, outcomes and auditing, increased Public Records Requests, as well as new and changing County processes. Responsibilities for this position include developing and implementing policies and procedures; creating and responding to required federal, state and County requests for information; child welfare program evaluation, outcomes tracking, trending, and analysis; project management of CARES planning, implementation, and training duties with Information Technology; information gathering, preparation and response to Public Records Requests; as well as other cross-divisional areas to be developed.

The ideal candidate would have advanced training in data analytics, solid research skills, and extensive knowledge of child welfare and behavioral health program requirements, including fiscal monitoring and outcomes deliverables. Knowledge of specific programs and funding streams such as foster care nursing, HCPCFC, Wraparound, MHBG, Mobile Crisis, Foster Care, Medi-Caid, etc. is also required. The candidate will directly participate in the development, administration, monitoring and evaluation of contracts and grants; develop requests for proposals for professional services with manager subject matter experts and administer the advertising, bid processes, and awarding of contracts; and will serve as the internal Ombudsman who would interview and gather information to investigate complaints and recommend corrective action as necessary.

The eligible lists established as a result of these recruitments may be used to fill future vacancies as they arise, subject to position-specific requirements.

This recruitment will remain open until filled with an initial application screening deadline of 5:00 PM, July 7, 2025, for immediate consideration. Applications received after this date will be screened on a bi-weekly basis until the position is filled.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Management benefits .

For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website.

DEFINITION

To plan, organize, manage, and serve as an advisor in support of assigned department in areas such as organizational development, staffing, business process, policy, procedural, legislative analysis, and related areas; research and analyze practices and procedures and develop recommendations for organizational, programmatic, policy, and procedural, improvements; to coordinate assigned areas of responsibility with other County departments and divisions and with external stakeholders; and to provide highly responsible and complex professional assistance to department management in areas of expertise.

DISTINGUISHING CHARACTERISTICS

This is a management classification responsible for planning, organizing, reviewing, and evaluating assigned analysis, studies, and programs. Responsibilities include developing and implementing policies and procedures, reporting, and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines.

This class is distinguished from the Staff Services Analyst - Senior by having management responsibility, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class is further distinguished from the Administrative & Fiscal Officer series in that the latter has responsibility for implementing and maintaining the budget process, fiscal recordkeeping and reporting operations with day-to-day oversight, and participation in fiscal/accounting operations and budget preparation/monitoring activities for assigned department/division.

SUPERVISION RECEIVED AND EXERCISED

Receive general direction from management staff of assigned work unit/department.

Exercise general direction and supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Assume full management responsibility for assigned administrative, operational, and programmatic activities and analyses in areas of responsibility, including organizational development, staffing, business process, policy, procedural, program management, and legislative analysis.
• Develop, recommend, and implement program goals and objectives within assigned department.
• Provide leadership and supervision to professional, technical, and administrative support staff, either directly and through subordinate staff; coordinate staff training; participate in selection of staff; conduct performance evaluations; recommend and implement discipline procedures as appropriate; organize, assign, review, and evaluate work products, methods, and procedures.
• Contribute to the overall quality of the assigned areas of responsibility by developing, reviewing, and implementing policies and procedures to meet legal requirements and departmental needs; continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor the distribution of work, support systems, and internal reporting relationships; identify opportunities for improvement; direct the implementation of change; prepare various staff reports on operations and activities.
• Plan, coordinate, implement, promote, and oversee department-wide and/or Countywide programs, projects, and initiatives; oversee and participate in the development and implementation of program/project goals, objectives, policies, procedures, and priorities; oversee and participate in the development and implementation of strategies and work plans for the achievement of these goals.
• Develop departmental standards for projects, programs, and studies, including methodology, deliverable templates, and performance measurements.
• Manage the development and administration of assigned program budget; direct the forecast of additional funds needed for staffing and resources; direct the monitoring of and approve expenditures; direct and implement adjustments, as necessary.
• Provide consultation to meet staff needs, including recommending, designing, and coordinating changes to both business practices and specific technology solutions.
• Lead and participate in internal and interagency technical work groups to gather information for policy and decision making and to serve as an advisor in advancing and representing the priorities and interests of the department.
• Interpret departmental business needs and identify and analyze critical issues; recommend solutions and resolve complex problems; develop new processes and procedures to meet requirements and anticipated changes; advise staff and management on changes.
• Plan, organize, manage, and participate in conducting productivity and efficiency studies, performance audits, management reviews, and administrative analyses of organization systems and procedures; develop cost analyses and perform program evaluations; prepare complex analytical and statistical reports.
• Serve as a liaison between the department and federal and state legislators, other government entities, interest groups, and other stakeholders to advance and represent the priorities and interests of department and County.
• Research and evaluate the effect of current and pending legislation affecting the department and County; prepare critiques and research papers; advise management and recommend and implement policy and procedural changes.
• Develop consultant requests for proposals for professional services and administer the advertising and bid processes; evaluate proposals and recommend project award; negotiate contracts and agreements and administer same after award.
• Make presentations to the public, community groups, various committees, and elected boards.
• Build and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service.
• Perform related duties as assigned.

WORKING CONDITIONS

Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from locations in a variety of outdoor weather conditions.

MINIMUM QUALIFICATIONS


It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Five years of increasingly responsible work experience managing programs and/or conducting detailed analysis requiring the preparation and submission of findings with recommendations.

Training: Equivalent to a bachelor's degree from an accredited college or university with major coursework in public or business administration, political science, or a related field.

Note: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department.

Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.


Required License or Certificate:


May need to possess a valid driver's license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Standard accepted principles and practices of motivation, team building, and conflict resolution.
• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Principles and practices of local government and county administration, organization, programs, and functions.
• Advanced principles, practices, concepts, theories, research methods, and sources of information related to assigned area of responsibility.
• Principles and techniques of administrative analysis, including workload measurement, workflow and layout, work simplification, and systems and procedure analysis.
• Applicable federal, state, and local laws, regulations, ordinances, and organizational policies and procedures related to areas of responsibility.
• Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports.
• Statistical methods and analysis and the use and interpretation of statistics in reports
• Modern office practices, methods, computer equipment, and applications related to the work.
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public.

Ability to:

• On a continuous basis, know and understand all aspects of the job; analyze programs, operations, reports, business process systems and procedures and special projects; identify and interpret analytical, statistical information and federal, state and local policies, and regulations; observe and solve problems of operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift light weight.
• Provide leadership and technical guidance as an advisor in assigned area of responsibility including performing varied duties that may include uncertainty in approach, methodology, or interpretation and evaluation processes, as well as continuing changes in program, technological developments, or conflicting requirements.
• Originate new techniques and establish standards by identifying and defining unknown conditions, resolving critical problems, and developing new theories.
• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for assigned program areas.
• Provide administrative and professional leadership and direction for assigned programs and projects.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical reports.
• Prepare and administer program budgets; allocate limited resources in a cost effective manner.
• Apply, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Plan, organize, direct, and coordinate the work of assigned staff; delegate authority and responsibility.
• Select, train, motivate, and evaluate the work of staff and train staff in work procedures.
• Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Prepare comprehensive, clear, concise, and highly complex reports.
• Communicate clearly and concisely, both orally and in writing.
• Effectively represent the department and County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service.

SELECTION PROCEDURE

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.

EQUAL OPPORTUNITY EMPLOYER

Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that unlawful harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of the following characteristics: gender (including gender identity and expression), sexual orientation, race (including traits associated with race, which include, but are not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, primary language, immigration status, physical disability (Including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, the person’s use of cannabis off the job and away from the workplace, political orientation, or any other classification protected by federal, state, or local law or any combination of two or more characteristics stated herein. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Closing Date/Time: Open Until Filled

Salary:

$49.38 - $61.66/hour; $8,559.20 - $10,687.73/month; $102,710.40 - $128,252.80/year