Analyst I/II - Human Resources Department

Job Description:

Analyst I/II - Human Resources Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The mission of the Human Resources Department states: “Our Human Resources team recognizes that our employees power the City of San José and our success as a city is dependent on our ability to create a dynamic and engaged workforce. Our employees’ ability to provide excellent service is strengthened when we invest in attracting talent, provide opportunities for career growth, enable an environment focused on health, safety, and wellness, and retain a diverse workforce in a workplace that is equitable and inclusive.”

San Jose’s Human Resources Department offers key strategic support to the City and is responsible for the following core services:

• Employee Benefits - Provide benefit programs that best meet the needs of employees, retirees, their dependents, and the City, assist participants in effectively utilizing their plans and promote employee wellness.
• Employment Services - Facilitate the City’s ability to attract and hire a diverse and talented workforce.
• Health and Safety - Provide services that promote employee health, safety, and well-being.
• Recruitment and Workforce Development - Lead Citywide recruitment strategies and oversee employee training and pipeline initiatives that drive growth, engagement, and long-term retention.
• Strategic Support - Supports Citywide Human Resources Systems Management and Records Management, Departmental Administration, Customer Service, Personnel Management, Financial Management, and Emergency Response and Recovery.

The Employee Benefits team is comprised of eleven members which includes the Division Manager, two Senior Analysts, three Analysts, four Staff Specialists and one Principal Office Specialist. The Benefits team administers the City’s benefits programs including medical, dental, vision, employee assistance program, life, disability, flexible spending, voluntary insurance, and deferred compensation programs, as well as leaves of absence, new employee orientations, and a robust wellness program.

For more information about Human Resources, please visit www.sanjoseca.gov/humanresources.

Position Duties

The Human Resources Department is recruiting to fill an Analyst (I/II) position within the Benefits Division.

The salary ranges for the Analyst I/II classifications are:

• Analyst I: $89,849.76 - $109,200.00
• Analyst II: $98,039.76 - $119,159.04

The salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation. Actual classification and salary shall be determined by the final candidates’ qualifications and experience.

Effective the first full pay period of Fiscal Year 2025-2026, this position’s salary range will receive an increase by approximately 3.50%.

The Analyst position, with general supervision and guidance, will provide professional level administrative and analytic work in support of assigned duties. The position requires a motivated, positive, people-person with a strong work ethic and the ability to provide excellent customer service to City employees and retirees. Strong organizational and communication skills are also required. The candidate must be able to build effective working relationships with coworkers, employee representatives, key stakeholders in partner departments such as Finance-Payroll, Employee Relations, and IT, as well as with vendors. Attention to detail and Microsoft Excel proficiency is critical and the successful candidate must be able to handle multiple projects at once with a customer centric philosophy.

Key responsibilities and duties may include, but are not limited to the following:

Benefits Administration

• Oversee, coordinate, and deliver New Employee Orientations to provide a comprehensive overview of benefits offerings.
• Manage, with the support of the team, the annual Open Enrollment process, including planning, communication, and execution.
• Administer insurance and benefits provider contracts, reconciliations, and procurement efforts, while ensuring compliance and high-quality service delivery.
• Lead and/or participate in the Request for Proposals (RFP) process for employee benefit programs.
• Research and resolve employee benefits issues, serving as a lead service resolution contact for staff and acting as a liaison between employees and providers.
• Prepare memos and reports for senior management, City Manager, and City Council regarding benefits.
• Manage, design, audit, and source content for the Employee Benefits website and Intranet sites with up-to-date information and resources.
• Create and distribute communication materials related to benefits programs and updates.
• Provide support to special committees and manage ad hoc projects as needed.

Absence Management/Leaves of Absence

• Process leaves of absence applications, ensuring accuracy and timeliness. Manage assigned Departments' leaves and provide guidance to Staff Specialists processing leaves.
• Determine employee eligibility for leave programs, including FMLA, CFRA, and PDL.
• Counsel employees, supervisors, and Department Liaisons on leave benefits, policies, and procedures.
• Provide employees with clear information about wage replacement, deductions, and payments during absences.
• Ensure compliance with medical certification requirements and process leave extensions.
• Coordinate employees’ return-to-work transitions, ensuring seamless reintegration.
• Serve as lead for initial staff questions on Leave of absence case management.

Budget Administration

• Budget administration tasks such as data entry, projections, forecasts, modeling, tracking, and financial reporting
• Perform monthly data entry into budget tracking spreadsheets from financial reports.
• Update and determine budget projections and forecasts for benefits programs.
• Analyze and track financial activity related to benefits programs and report findings.
• Collaborate with Finance-Payroll and other departments on budget reconciliation and planning.

Stakeholder Collaboration and Customer Service

• Build and maintain effective working relationships with coworkers, employee representatives, key stakeholders, and vendors.
• Provide exceptional customer service to employees, addressing inquiries and resolving issues promptly.
• Ensure compliance with federal regulations, such as Department of Labor standards, and City policies.
• Identify and solve service issues and/or service enhancement opportunities.

Other Duties

• Supervision of staff, including training, oversight of duties, and performance management.
• Oversee service delivery systems for benefits administration and absence management.
• Handle complex benefits inquiries and provide expertise on evolving benefits technologies, policies, and offerings.
• Adapt to organizational changes and assist with implementing new technologies and plan offerings.

Minimum Qualifications

Education and Experience
Analyst I

A bachelor’s degree from an accredited college or university.

Analyst II

A bachelor’s degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.

Acceptable Substitution

Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

(Incumbents may be required to have different combinations of the listed qualifications, or more specific job-related qualifications depending on the position.)

Basic Competencies

(Needed at entry into the job in order to perform the essential duties.)

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Computer Skills - Experienced at a proficient level, with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Experience with Excel formulas, Pivot Tables, and functions (including VLOOKUP) is preferred.

Experience with Human Resources Information Systems is also preferred.

Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach.

Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Continuous Improvement - Actively identifies new areas for learning and regularly creates and takes advantage of learning opportunities.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application, responses to all of the job specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more panel interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ginger Quijano at Ginger.Quijano@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 7/7/2025 11:59 PM Pacific

Salary:

$89,849.76 - $119,159.04 Annually