Enterprise Applications Support Specialist I/II (20610312)

Job Description:

Enterprise Applications Support Specialist I/II (20610312)

Description

The Enterprise Applications Support Specialist coordinates and manages activities related to the support, deployment, configuration, and usage of departmental applications systems; provides assistance with applications system selection and implementation; coordinates projects related to management of interfaces, applications setup and configuration, business process review, and custom reporting; provides expert troubleshooting, resolution, and reporting on business applications issues.

The Enterprise Applications Support Specialists focus on data integrity and report writing, and coordination with geographic information systems to optimize the utility of the new systems. These positions work with the information technology division to manage business systems’ support contracts, upgrades, feature roll-outs, and security. The Enterprise Applications Support Specialist will also be a dedicated database administrator for the land management software requiring database updates and modifications.

Job PDF:

https://www.calopps.org/sites/default/files/Enterprise%20Applications%20Support%20Specialist%20I-II.pdf

Ideal Candidate

The Ideal Candidate will possess the following technical and product skills:

• Supporting Accela Civic Platform and/or Cartegraph OMS
• Experience in any of the following development platforms; Java, C++, SQL, .NET
• Report writing in SQL Server Reporting Service and/or Crystal Reports

EDUCATION AND EXPERIENCE

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be

Enterprise Applications Support Specialist I

• Equivalent to graduation from an accredited four-year college or university with major course work in computer science, information technology, business administration or a related field.
• One (1) year as a business or systems analyst, supporting a broad range of departmental applications systems, including business process improvement, application administration, implementation, and upgrades.

Enterprise Applications Support Specialist II

• Equivalent to graduation from an accredited four-year college or university with major course work in computer science, information technology, business administration or a related field.
• Three (3) years as a business or systems analyst, supporting a broad range of departmental applications systems, including business process improvement, application administration, implementation, and upgrades.

Benefits

Salary:

Enterprise Applications Support Specialist I: $101,910 to $ 123,872 annually
Enterprise Applications Support Specialist II: $118,028 to $143,466 annually*

*A 4% market-based equity adjustment, effective July 27, 2025, has been incorporated into the total salary for the Enterprise Applications Support Specialist II classification. Further information is available in the
SEIU Memorandum of Understanding.


The City offers an excellent benefit package consisting of:

• Health Insurance: City contribution up to $2,655 per month towards a Cafeteria Plan which can be used to purchase medical insurance and participate in a flexible spending account for health care and/or child care reimbursement
• Dental: City-paid coverage for employee and dependents
• Vision: City-paid coverage for employee and dependents
• Vacation: 88 - 176 hours of vacation leave accrual each year, depending on length of service
• Sick Leave: 96 hours of sick leave accrued each year
• Holidays: 11 official holidays; 34 hours of floating holiday time per year; 8 “Day of Reflection” hours per year in recognition of holidays of individual and community importance
• Retirement: CalPERS: For classic members 2.0% @ 60 formula. For all others, 2.0% @ 62 formula
• Deferred Compensation: Voluntary participation in City Plans.
• Life Insurance: City-paid policy equal to 1.5 times regular annual wage
• Long Term Disability: City-paid coverage
• Educational leave and tuition reimbursement
• A City-paid Caltrain GoPass. The Menlo Park campus is centrally located within walking distance from Caltrain and downtown Menlo Park.
• A City-paid BayPass. This pilot program offers employees unlimited travel for both work and personal trips on 25 Bay Area transit agencies that use the Clipper card.
• A transportation allowance program provides employees with $1.50 per day when they walk, bicycle or carpool to work at least once per week.
• Employees are provided with access to an on-site gym at no cost

For additional benefit information, visit
www.menlopark.gov
and review the City of Menlo Park and SEIU Memorandum of Understanding.

Special Instructions

IMPORTANT: Please be sure to fill out the required City application completely, including all relevant work experience. Applications with “See Resume” as a substitution for the work experience description and/or unclear past employment information will not be considered.

Applications will be screened according to the qualifications outlined in this announcement. If 25 or fewer qualified applications are received, the eligibility list will be established based on application review. If 26 or more qualified applications are received, candidates will be invited to participate in a Oral Board Panel Examination tentatively scheduled for the week of August 18, 2025. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process.

An Eligible List will be established as a result of this examination process and will be valid for a period of six (6) months. The list may be extended up to a maximum of two (2) years. The hiring department will review the Eligible List to determine which candidates will be invited to the department selection process.

The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Human Resources at (650) 330-6670 or
jobs@menlopark.gov
prior to the closing date for accommodation requests.

Before receiving an offer of employment, the candidate will be required to successfully complete a reference check, criminal conviction history questionnaire, OccuScreen background, DOJ fingerprinting, and a physical examination.

Applicants must be successful in all phases of the selection process to be considered for this position.

In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. The City will not sponsor applicants for work visas.

Closing Date/Time: 8/6/2025 at 11:59pm

Salary:

$101,910.00-$143,466.00 Annually