Systems Technician I/II

Job Description:

Systems Technician I/II

Description

ABOUT THE POSITION

The Clark County Water Reclamation District is seeking qualified candidates to apply for the Systems Technician I/II position.
This recruitment will be used to fill various vacancies in SCADA & Telemetry (OT) and ITS Service Facilitation (IT).

The positions will be primarily responsible for:

SCADA & Telemetry (Operational Technology):

• Designing, configuring, testing, documenting, and maintaining local area and operational technology (OT) networks, including SCADA communication paths, ensuring high availability, integrity, and security of network services.
• Installing, maintaining, and troubleshooting OT systems and SCADA-adjacent computing environments, including servers, HMIs, field devices, workstations, terminals, and communication interfaces across LAN/WAN/serial mediums.
• Assisting in securing Operational Technology assets by applying cybersecurity best practices and configurations to Windows-based systems, embedded devices, and network infrastructure; supporting incident response, patching, and user access reviews.
• Providing daily hands-on support to end users including SCADA Analysts, Controls Technicians, Operators, Mechanics, and Engineers—ensuring timely resolution of technical issues across all OT platforms.
• Participating in system upgrades and lifecycle projects, including documentation, vendor coordination, deployment scheduling, and user acceptance testing for both hardware and software solutions in production and test environments.
• Maintaining detailed technical documentation including system topology, configuration baselines, installation guides, knowledgebase articles, and network/security diagrams.

ITS Service Facilitation:

• Providing frontline technical support to staff across the organization, resolving hardware, software, and connectivity issues via phone, remote tools, and in-person assistance across diverse environments including offices, workshops, and vehicles.
• Supporting onboarding and offboarding processes by provisioning and deactivating user accounts, assigning and recovering equipment, and managing access across systems such as Active Directory, Microsoft 365, Adobe, BlueBeam, and Autodesk.
• Maintaining accurate IT asset records in ServiceNow, overseeing the full device lifecycle — from procurement and deployment to reassignment, support, and retirement — ensuring asset data remains current and auditable.
• Documenting and managing all incidents and service requests in ServiceNow, ensuring accurate, complete, and timely updates throughout the resolution process; Contributing to operational efficiency by maintaining internal Knowledge Base articles and support documentation.
• Promoting endpoint security and compliance by applying organizational standards, assisting with Microsoft Defender for Endpoint, and collaborating with cybersecurity teams to remediate identified vulnerabilities.
• Utilizing strong critical thinking skills to analyze technical problems, reconciling conflicting information, and developing effective, well-reasoned solutions in fast-paced support scenarios.

Systems Technician I: $28.84 - $44.68 Hourly
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Systems Technician II: $31.11 - $48.25 Hourly
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This recruitment will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

MINIMUM REQUIREMENTS

Education and Experience:

Systems Technician I - Equivalent to two (2) years of college level course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience in installing and troubleshooting personal computer hardware and software.

Systems Technician II - In addition to the above, one (1) year of full-time experience in installing and troubleshooting personal computer and network hardware and software. Possession of a four-year degree in an appropriate field is desirable.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.

Licensing and Certification: Specified positions may require possession of a valid Nevada Class C Driver's License at time of appointment.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

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PHYSICAL DEMANDS

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Water Reclamation District Comprehensive Benefits

Come make a difference and join the Water Reclamation District family where we offer a comprehensive benefits package that includes*:

• Work/Life balance with Flexible Schedules, including 4/10 options
  
• More money in your pocket:
  
  • 100% Employer Paid Defined Benefit Retirement - NVPERS
    
  • No Social Security deduction
    
  • No State Income Tax
    
  • Paycheck Estimator (This link will redirect you to a third-party calculator. This tool provides estimates only, and we do not guarantee accuracy).
    
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid PPO/HMO)
  
  • Medical - Employer pays Tier 1 90% of premium - Tier 2, 80%
    
  • Pharmacy benefits (30-day retail or 90-day mail order fills)
    
  • 24/7 Telephone advice nurse - no employee/dependent cost per year
    
  • Flexible Appointment Scheduling
    
    • Virtual Visits: Teledoc
      
    • In-home visits: Doctor and Dispatch Health
      
  • Retiree insurance - eligible after 5 years of service, includes Dental and Vision
    
  • CCSF - Wellness Benefit of $200 per enrolled employee/dependent per year
    
  • Employee Assistance Program (EAP)
    
• Employer Paid Benefits:
  
  • Basic Life Insurance and Long-Term Disability
    
  • Generous Leave Accruals that include:
    
    • 12 paid holidays
      
    • Birthday holiday
      
    • Paid vacation leave
      
    • Paid sick leave
      
  • Other leave options:
    
    • Catastrophic leave
      
    • Family Medical Leave Act (FMLA)
      
    • Parental leave - up to 90 days
      
• Wide variety of voluntary benefits that include:
  
  • Allstate Identity Protection
    
  • ARAG Legal Insurance
    
  • EMPOWER - 457b Deferred Compensation Plan - Pretax and ROTH options
    
  • Forthright Partners - Financial Advice for Employee & Family
    
  • Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short Term Disability Insurance
    
  • Nationwide Pet Insurance
    
  • PerkSpot - CCWRD Discount Program with Thousands of Discounts Per Week
    
  • TASC - Flexible Spending Account - Medical and Dependent Day Care - Pretax - Debit Card Available
    
  • Sunlife Financial - Additional Life Insurance for Employee, Spouse, and/or Children; AD&D for Employee or Employee & Family
    
  • TransAmerica - Universal Life Insurance with Long Term Care - Coverage Includes a Living Benefit Rider
    
    

*Benefits vary and are subject to change.

Closing Date/Time: 7/29/2025 5:01 PM Pacific

Salary:

$28.84 - $44.68 Hourly