Information Technology Manager (Regional Support)

Job Description:

Information Technology Manager (Regional Support)

Description

THE POSITION

Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position .

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Information Technology Department is seeking a dynamic and inspiring IT leader experienced in building high performance teams and business partnerships with internal customer departments. This highly technical/managerial level position is responsible for leading the IT Regional Support Division, which provides Citywide tier one support, customer engagement, full spectrum endpoint management (software, hardware, security, and policy compliance), and training in a fast-paced environment. This position collaborates and acts as an expert liaison with departmental business staff and key stakeholders throughout the organization in developing smart solutions designed to save staff time and costs, reduce operational redundancies, and streamline business operations. In addition, this position reports directly to the Chief Information Office and is required to present business findings, technical recommendations, and customer solutions to senior management staff.

IDEAL CANDIDATE STATEMENT

The ideal candidate will be a well-rounded technologist that has the requisite knowledge, skills and ability to understand technology infrastructure operations and applications systems management functions that can be leveraged to help solve business problems and provide key customer service solutions. The candidate will have working knowledge and experience in the following areas:

• Communicating clearly, concisely and tactfully both verbally and in writing with City staff at all levels, with technology suppliers, with staff from other government agencies and with the public
• Working effectively on joint projects with City staff and staff from other government agencies at all levels.
• Demonstrating extensive experience and knowledge of business processes and systems in local government business functional areas.
• Ability to blend technology and strategic direction to maximize organizational value.
• Experience in business analysis and project management.
• Implementation of innovative technology solutions, system evaluations, configuration, and testing.
• Creating strategies and developing short-term and long-term solutions, including strategic thinking and ability to understand the business context and how technology is or can be used to create efficiencies.
• Ability to understand the long-term goals of an enterprise architecture and anticipate future functional and non-functional capabilities.
• Experience in facilitating and managing organizational change management issues.
• Adapting and learning new technology capabilities including the advancements in social, big data, mobile and cloud eco-systems.
• IT System familiarity (ERP, EDCM, CRM, GIS, Asset lifecycle management software, eCommerce and digital signatures).
• Experience with business process design/improvements, including gathering requirements, documenting workflow and developing specification.
• Extensive experience in leading teams, managing multiple complex projects, working with diverse teams, and consistently delivering successful IT projects.
• Extensive experience managing complex IT budgets, including developing, monitoring, and forecasting operational and capital expenditures.
• Ability to align financial resources with organizational priorities, ensure cost-effective delivery of technology services, and identify opportunities for savings without compromising service levels.
• Experience with managing vendor contracts and procurement processes is essential.

Under limited direction, an Information Technology Manager plans, directs, organizes, and manages either one of the major program divisions of the Information Technology Department or a large, complex departmental technology unit; develops division policies, procedures, goals, and budgets; interprets and applies existing policies; represents the department on issues concerning the various programs managed.

DISTINGUISHING CHARACTERISTICS

This is a management classification populated by multiple incumbents. Information Technology Managers are responsible for the direction of an entire division and exercise a broad range of authority over complex programs that are central to the department’s mission. The Information Technology Manager is distinguished from the next lower classification of
Information Technology Supervisor in that the latter has responsibilities for a special unit or a sub-division with multiple units. The Information Technology Manager is distinguished from the next higher level of Chief
Information Officer in that the latter has administrative responsibility for the entire department.

SUPERVISION RECEIVED AND EXERCISED

Limited direction is provided by the Chief Information Officer or department head. Responsibilities include the direct and indirect supervision of professional, technical, and clerical staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Plans, schedule, directs, and coordinates the activities of a major program division in the Information Technology Department or large, complex departmental technology unit; develops and implements long-range plans, goals, policies, and procedures for the division; participates in the planning and implementation of complex city wide or multi-agency projects.
- Develops and monitors operating and capital budgets for the division; prepares grant applications; negotiates contract, and agreements.
- Coordinates activities of the division with other City departments, and outside agencies; meets with various community groups and representatives of other departments to coordinate division projects; represents the City on committees, project teams and to the community.
- Assesses and analyzes programs and services to determine need for new programs, and effectiveness of current programs and services; evaluates industry or service trends and assesses potential for local implementation; serves as project manager for special projects requiring experience and skills beyond any one section within the division.
- Researches, analyzes, and recommends options for addressing difficult, complex or sensitive issues, problems or projects.
- Work to achieve unit, organization, and City-wide programs and policies
- Supervise, trains, disciplines, and evaluates assigned personnel; assists subordinate supervisory staff with difficult personnel issues.
- Performs other or related duties as assigned.

QUALIFICATIONS

Knowledge of:

- Principles of planning, organization, administration, management, and supervision.
- Principles and practices of budgeting, record keeping, report writing, and contract negotiation.
- Principles of and current trends in information technology including information systems software and hardware technologies
- Applications life cycle, requirements assessment techniques, information technology security methods.
- Applicable federal, state and local rules, laws and regulations. technology.
- General computer hardware, software and network architectures
- Various hardware platforms, firewalls and security design, technical documents protocols including manuals, schematics, procedures and specifications.
- Communications protocols, telecommunications and information processing environments.

Skill in:

- Advanced use of computers, computer applications, and software, including computer-based research tools.
- Principles, practices, and trends of public administration, including management, organization, planning, cost/benefit analysis, budgeting, and project management and evaluation.
- Project planning and management techniques relating to the development, acquisition and installation of information technology.

Ability to:

- Plan, organize, coordinate, and direct the activities of the division.
- Work with numerous customers and clients, both inside and outside the City.
- Build consensus to bring successful conclusion to various projects and issues.
- Simultaneously manage a multitude of projects.
- Analyze, interpret, apply, and enforce regulations and policies.
- Understand, identify, and resolve safety issues and other operational needs.
- Prepare, administer, and monitor a budget.
- Establish and maintain effective working relationships with employees, department heads, businesses, personnel from other jurisdictions, public officials, and the general public.
- Communicate effectively, verbally and in writing.
- Supervise train and evaluate staff.

EXPERIENCE AND EDUCATION

Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

Experience:

Six years of progressively responsible experience in the fields of systems analysis, systems programming, network administration, programming, customer support, computer operations or similar field in a multi-platform information systems environment, including at least two years in a supervisory capacity or four years as a team leader or project lead.

Education:

A Bachelor's degree from an accredited college or university with a major in computer science, information systems, business information systems, business administration, or a closely-related field.

Substitutions:

Additional qualifying experience may substitute education on a year-for-year basis. Professional certification in one or more fields of information technology may substitute for one year of education or experience.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

PROOF OF C E RT IFI C ATION

Should c e rtifi c ation and/or li c e nse be used to qualify for this position, then proof of said c e rtifi c ation and /or li c e nse should be submitted with your appli c ation and will be required at the time of appointment .

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
  • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Proof of c e rt ifi c ation and/or li c e nse should be submitted online with your appli c ation. Proof of c e rt ifi c ation and/or li c e nse will be required at time of appointment.

2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required in the supplemental questionnaire.
• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

5. Background Process: I f considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history.

QUESTIONS:
For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ;
• Send an email to employment@cityofsacramento.org ; or
• Call the Human Resources Department at (916) 808-5726

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

Closing Date/Time: 8/13/2025 11:59 PM Pacific

Salary:

$126,992.68 - $178,691.45 Annually